Convergys Customer Service/Technical Support Representative Interview Questions | Glassdoor

Convergys Customer Service/Technical Support Representative Interview Questions

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Customer Service/Technical Support Representative Interview

Anonymous Employee in Erlanger, KY
Accepted Offer
Neutral Experience
Easy Interview

Application

The process took 1 day. I interviewed at Convergys (Erlanger, KY) in September 2008.

Interview

First there was a computerized skills test, customer service, technical support, and typing test, if you passed you would be interviewed. At the end of interview was given a job offer and schedule.

Interview Questions

  • interview was very simple and straightforward, why do you feel you are qualified for this position and what experience do you have?   1 Answer

Negotiation

Was not able to negotiate a better schedule without taking a decrease in pay, had to accept 2nd shift starting anywhere from 1-3pm ending anywhere from 9-12am

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