Convergys Interview Questions | Glassdoor

Convergys Interview Questions

Updated Mar 29, 2017
871 Interview Reviews

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  1.  

    WFH Customer Service Interview

    Anonymous Interview Candidate in Palm Coast, FL
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Convergys (Palm Coast, FL) in June 2016.

    Interview

    There was none! I first got a e-mail that I would be sent an assessment test & later that day, I got another saying that I was not considered, the next day, I received another saying that one was sent to me 10 days ago. I assure you that I checked my e-mail, spam and trash folders and there was nothing there. It was so confusing and I'm quite surprised since from word of mouth, this was a highly recommended legitimate WFH company & with my expertise, it would've made a perfect fit. I did contact them on the status of my application. After two days with no response, I see my application was rejected! Way to go Convergys!

  2.  

    Tech Support Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4 days. I interviewed at Convergys (Phoenix, AZ) in April 2015.

    Interview

    Typing test, short test on some general technology, then the interview.
    This was the worst interview I have ever done in my life! They asked the most ridiculous questions so that by the time I got to anything meaningful I could no longer think and my mind went blank. What made it difficult was the wording of the questions. It was like each question was missing the actual point of the question. I want a redo. I was so excited to get this interview. I prepared for it for hours. By the end of it I was disappointed and confused. How did an interview I should have landed on the spot go so wrong... It's not the fact that I didn't get the job I can handle that. But the fact that makes me feel like I was set up to fail was that anytime I wanted to talk about what clients have said to me in the past or

    Interview Questions

  3.  

    Network Engineer Interview

    Anonymous Interview Candidate in Atlanta, GA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a staffing agency. The process took 2 weeks. I interviewed at Convergys (Atlanta, GA).

    Interview

    Extremely detailed. Technical interviews should not be given over the phone but rather in person where the candidate and others can collaborate on the best practices and methods. The hiring manager was the one giving the questions and should of been open to further technical ways to improve the way methods or procedures are met. He was very closed minded with a lot of attitude.

    Interview Questions

    • Too many to cover, however, make sure you do your homework on protocols both on the layer 2-3. Lots of technical questions   1 Answer
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  5.  

    Technical Support Interview

    Anonymous Employee in Quezon City, Quezon City (Philippines)
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Convergys (Quezon City, Quezon City (Philippines)) in December 2010.

    Interview

    first,its a panel interview,introducing themselves to tell more about themselves,2nd,online examination,written examination,language assestment over the phone and final interview which is personal,one on one interview

    Interview Questions

    • i entered call center industry,so normally they asked me if i could create a scenario that has customer problem,solution to their problem,and asked me how did i handle the call.   3 Answers

    Negotiation

    i signed a probasionary contract...take the offer because the salary is good

  6.  

    Corporate Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 2+ weeks. I interviewed at Convergys in June 2009.

    Interview

    I showed up for the interview early and had prepared myself as well as I could. You can imagine my surprise when the members of the panel seemed disinterested in carry out a proper interview. They would ask a question and then visibly lose interest and not listen to the answer. In addition, I could tell that the interview panel was disinterested as they were working on email during the interview.

    Interview Questions

  7.  

    Database Administrator Interview

    Anonymous Interview Candidate in Cincinnati, OH
    No Offer
    Negative Experience
    Difficult Interview

    Application

    The process took a week. I interviewed at Convergys (Cincinnati, OH) in October 2007.

    Interview

    The interview process was discouraging. The person who gave me the technical interview did not speak English as their first language, so communication was difficult to say the least. Doing some followup networking I found that they have a very low morale level and all of the people that I talked to that worked for Convergys or had a spouse or friend who worked there stated that they wanted to find a new job as soon as possible.

    Interview Questions

    • Had great difficulty understanding the person asking the interview questions over the phone.   Answer Question
  8.  

    Inbound Customer Service Representative Interview

    Anonymous Interview Candidate in Bengaluru (India)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a staffing agency. The process took 1 day. I interviewed at Convergys (Bengaluru (India)) in January 2017.

    Interview

    One of the most streamlined and nice interview environments where you are questioned on things you would be doing in the job and not much extra like companies prefer to ask about programming and still give you a bpo job. Questions are communication and accent based and they give youample time to think before you reply.

    Interview Questions

    • Tell us about Banglore city?   1 Answer
  9.  

    Costumer Service Representative Interview

    Anonymous Employee in Manila, Manila (Philippines)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Convergys (Manila, Manila (Philippines)) in December 2016.

    Interview

    first initial interview then four exams then versant then final interview then giving of contract then wait for the start date of the training.i use to work with collective sollutions then where handing obama phones.

    Interview Questions

  10.  

    Inbound Customer Service Representative Interview

    Anonymous Interview Candidate in Salford, North West England, England (UK)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a staffing agency. The process took 3 days. I interviewed at Convergys (Salford, North West England, England (UK)) in January 2017.

    Interview

    Got a call off a recruitment agency for an interview with convergys. I got there filled out paperwork which took about 2 hours. Then did a role play where they give you a scenario and you have to make up what you say. They then go on to ask you about yourself, eductaion , previous jobs, notice period and all that. Then they ask you loads of questions that are really lengthy by the time they've finished telling you the question you've forgotten what the question was. After that they tell you they will ring you to let you know if you have the job or not.

    Interview Questions

    • If your asked to change departments to work in what would your reaction be and what would you do if your colleagues aren't feeling too confident about it?   Answer Question
  11.  

    Customer Support Executive Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at Convergys in December 2016.

    Interview

    Different rounds, tough to crack but they choose the best and also give good and truthfull feedback. Clean environment, good HR and nice staff. Accent, typing and grammar gets checked through questionaire.

    Interview Questions

    Reasons for Declining

    I didn't wanted to go for a sales process.

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