Convergys Interview Questions | Glassdoor

Convergys Interview Questions

Updated Jan 19, 2018
1,057 Interview Reviews

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Candidate Interview Reviews

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  1.  

    Customer Service Representative Interview

    Anonymous Employee in Greensburg, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Convergys (Greensburg, PA) in October 2017.

    Interview

    I applied online. They called with basic questions and if they like what they hear they email for a second phone interview where you answer more questions mostly situational. If you pass that then they offer you job. You then do drug screening, I9, background check and get the additional things you may need for that specific job. Example: certain head set, usb flash drive etc

    Interview Questions


  2.  

    Retention Agent Interview

    Anonymous Employee in Arnold, MO
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 3 days. I interviewed at Convergys (Arnold, MO) in October 2017.

    Interview

    fairly easy to pass everything as long as you can type. It seems like they don't really get personal. Kind of like they don't care who they hire. I feel like no one is personal at all and I understand that it's a business but you are as well trying to sell the company to the employee.

    Interview Questions

    • They asked if I've ever been fired.   1 Answer
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Convergys (Atlanta, GA) in October 2017.

    Interview

    I applied then heard back a few days late,took a computer test,2 phone interviews,drug test,diploma check, and background check. I heard back about 4 days later after my second interview and got a job offer was working 5 days later.

    Interview Questions


  4.  

    Customer Service Agent Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 days. I interviewed at Convergys (Tampa, FL) in October 2017.

    Interview

    Was called for a phone interview, then scheduled to come in person. Took a typing test and questionnaire about how I would handle different customer service situations. Answered questions about experience and availability.

    Interview Questions

    • Describe a time where you gave excellent customer service.   Answer Question

  5.  

    Technical Support Specialist Interview

    Anonymous Employee in Rio Rancho, NM
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Convergys (Rio Rancho, NM) in October 2017.

    Interview

    We did a typing test and a test about the company, then the actual interview. I applied on a Monday and had the interview two days later. Once I went to the interview, we took a few tests and proceeded with the actual interview. After the interview, I took a same day drug test and they ran the background check. I had the job by Friday and started the job a week later.

    Interview Questions

    • Do you have any experience de-escalating angry customers?   1 Answer

  6. Helpful (6)  

    Chat Agent Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Convergys.

    Interview

    Simple but long - there's a typing test and then you talk to someone who's pretty much already decided to hire you (unless you worked there previously) unless you really mess up, and then you're sent for the drug test.

    Interview Questions

    • "Tell me about a time you went above and beyond for a customer".   Answer Question

  7.  

    Help Desk Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Convergys.

    Interview

    Standard interview. Called and phone screened and then invited to do a skills test on site with others. The test was not very difficult if you have some basic IT knowledge. The interview was average corporate screening "tell me about a time when..." type questions.

    Interview Questions

    • What is your biggest pet peeve?   1 Answer
  8.  

    Tech Support Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Convergys.

    Interview

    They asked a lot of tech questions to see how tech savvy you were. They also asked about your schedule if you could work spilt shifts 4 hours in the morning 4 hours in the evening.

    Interview Questions


  9. Helpful (5)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Convergys.

    Interview

    We went in and it was a group of people they went over the job you took two test typing and map test I ended up getting the job you have to have good customer service from previous jobs

    Interview Questions

    • Asked about how to read a map   1 Answer

  10.  

    Customer Service Representative Interview

    Anonymous Employee in Longview, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Convergys (Longview, TX) in September 2017.

    Interview

    phone interview went well - personal interview to come. asked about previous employment, why i left previous employer, asked about my computer skills, asked about my typing skills, asked how long i have been in sales

    Interview Questions

    • have you ever worked in a call center environment   1 Answer

See What Convergys Employees Are Saying

StarStarStarStarStar   Current Team Leader in Jacksonville, FL

Pros: “It’s easy to move up in the company until you reach the Team Leader level. Once you’re there it is stagnant. Many opportunities depending on the client you are supporting. I have had...”“It’s easy to move up in the company until you reach the Team Leader level. Once you’re there it is stagnant. Many opportunities depending on the client you are supporting. I have had multiple paid trips out of the country to support other sites. It is a great entry level for a young aspiring manager.” – Full Review

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