Convergys Work From Home Agent Interview Questions | Glassdoor

Convergys Work From Home Agent Interview Questions

6 Interview Reviews

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Work From Home Agent Interview

Anonymous Interview Candidate in Columbus, GA
Declined Offer
Positive Experience
Average Interview

Application

I applied online. The process took a week. I interviewed at Convergys (Columbus, GA) in September 2016.

Interview

I Applied took the assessment which was pretty easy then i did the computer test. Next day i was called for them to tell me more about the position and the hours then scheduled for a formal interview. I think it went well although i haven't been offered a position yet.

Interview Questions

  • Explain a time when you gave exceptional customer service?   Answer Question

Other Interview Reviews for Convergys

  1.  

    Work From Home Agent Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Convergys (Atlanta, GA) in April 2016.

    Interview

    I filled out the application and the next day I got an email to test the network on the computer I planned to work on. I got a call back In about a week to take a typing test. After passing my typing test I got a call back within a couple hours for an interview with Comcast. I got hired on the spot. They mostly wanted to confirm your job history from your resume.

    Interview Questions


  2.  

    Work From Home Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Convergys.

    Interview

    The recruiter will contact you and ask you 21 questions about your time, salary expectations, phone, internet and computer availability and basic computer knowledge. This interview is very simple and requires only strait answers.

    Interview Questions

    • Can you work a splitd shift?   1 Answer
  3.  

    Work From Home Agent Interview

    Anonymous Employee in Florida (Uruguay)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Convergys (Florida (Uruguay)).

    Interview

    Make sure to go online to apply. They will send you an assessment. Once you pass then they have an interviewer call you (mine was rude and told me what I did not know). She said anyone should know the difference from a modem and router, I just explained it in my way and she did not like it. Then you go to training class after. Overall, it was not that bad of a process.

    Interview Questions

    • What is the difference between a modem and a router?   1 Answer

    Negotiation

    nothing negotiable, you either take salary or you don't


  4. Helpful (2)  

    Work From Home Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Convergys in January 2012.

    Interview

    Everyone I spoke with was very kind and helpful. Each one of the recruiters were extremely prompt, calling exactly when they stated they would. It is a work from home position, and it appears that the salary is not negotiable, yet I understand there are opportunities to earn bonus's, etc.

    Interview Questions

    • Describe how you handle yourself when a customer refuses to calm down or its irate towards you.   1 Answer
    • Be able to answer questions of computer use and programs.   Answer Question

    Negotiation

    The salary is set. Non negotiable.


  5. Helpful (2)  

    Work From Home Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 3 days. I interviewed at Convergys in August 2011.

    Interview

    Pretty straightforward. Drug test, phone interview, typing test, general computer knowledge test.

    Interview Questions

    Negotiation

    No negotiations.


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