Credit Suisse Global Support Specialist Interview Questions | Glassdoor

Credit Suisse Global Support Specialist Interview Questions

Interviews at Credit Suisse

2 Interview Reviews

Experience

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Global Support Specialist Interview

Anonymous Employee in Morrisville, NC
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through a staffing agency. The process took 4 days. I interviewed at Credit Suisse (Morrisville, NC) in April 2010.

Interview

I was contacted by several contracting companies for the chance to interview at CS for their brand new help desk. The interview was more about personality rather than technical as my resume demonstrated that my technical background was more than sufficient. I interviewed with 4 people over a 2 hour period and found common ground with each interviewer. Some of the questions I asked were around the opportunity to be converted to perm. At this time, I was told that if at the end of 6 months I ranked in the top 10% of specialists then I would be converted to perm. I was told that the the new hires (125 of us) would go through an 8 week training process on all the products across the board. I received an offer about 2 hours after my interview was completed.
The on boarding process was thorough but evolving.

Interview Questions

  • I did not face any tough questions during the interview.   Answer Question

Negotiation

I was offered a rate and I counter offered and it was accepted.

Other Interview Reviews for Credit Suisse

  1.  

    Global Support Specialist Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Easy Interview

    Interview

    Behavioral interview process. Questions were based on customer interactions and how you would behave when you have a difficult customer. Mock phone calls where your stress level was challenged. Interviewers were calm, but were grading you during the mock phone call

    Interview Questions

    • Name a time when you had a difficult customer, how did you handle them   Answer Question

    Reasons for Declining

    Money


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