Cross Country Home Services Interview Questions | Glassdoor

Cross Country Home Services Interview Questions

Interviews at Cross Country Home Services

20 Interview Reviews

Experience

Experience
55%
25%
20%

Getting an Interview

Getting an Interview
52%
16%
11%
11
5
5

Difficulty

1.8
Average

Difficulty

Hard
Average
Easy
  1.  

    SERVICE ADVISOR Interview

    Anonymous Employee in Anderson, SC
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1+ week. I interviewed at Cross Country Home Services (Anderson, SC) in February 2014.

    Interview

    At that time, this company was conducting multiple interviews. I had 4. The 1st via telephone, 2 in person with different people, and a final being a group (SCWorks) review. This practice no longer exists here

    Interview Questions

    • We were passed out cards that had a question written upon them, and asked to communicate a response in 50 words or less. My question was "What is one thing you feel the world could do without"   1 Answer

  2.  

    Senior Manager Interview

    Anonymous Employee in Sunrise, FL
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 2+ months. I interviewed at Cross Country Home Services (Sunrise, FL).

    Interview

    The interview process consisted of a phone screening, and several face to face interviews with various members of the management team

    Interview Questions

    • The interview was pretty basic. No really tough questions.   Answer Question

    Negotiation

    There was room for negotiation

  3.  

    Retention Specialist Interview

    Anonymous Employee in Anderson, SC
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 5 days. I interviewed at Cross Country Home Services (Anderson, SC) in June 2011.

    Interview

    Simple the questions they asked were the standard questions you would get asked if you were applying to subway. There was no creative questions and the process was really not too informative for the hiring staff. I could have done this interview with my eyes closed. They are not looking for quality, they are looking for warm bodies to fill chairs.

    Interview Questions

    • Name one time when you showed exceptional customer service skills.   Answer Question

  4. Helpful (2)  

    Retention Specialist Interview

    Anonymous Interview Candidate in Anderson, SC
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Cross Country Home Services (Anderson, SC) in August 2015.

    Interview

    First you take a personality and abilities test, then you are scheduled for an interview. At the interview they sell company heavy -BIG RED FLAG. They asked very few behavioral questions. They did not ask me for any references, nor did they check my employment history. To me it seems they will hire ANYONE. Which is not a good sign. They are always hiring, it seems to me a revolving door of employees. I walked the sales floor, the employees seem bored, frustrated, and some distracted.
       Starting pay is non negotiable, $10.50 per hour + commission after a few months. If you have a lot of experience this is not the job for you! They will give you entry level pay. Not worth it for the stress of the job.

    Interview Questions

    • Name a time in the past a customer was upset with service and how did you handle it?   1 Answer

  5.  

    Retention Specialist Interview

    Anonymous Employee in Anderson, SC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Cross Country Home Services (Anderson, SC) in July 2015.

    Interview

    Very pleasant. Applied on line company emailed me a test and called me for an interview . Business Casual dress highly recommended for interview. Had my first and second interview at the same time and I started in a training class the next week.

    Interview Questions


  6.  

    Retention Specialist Interview

    Anonymous Employee in Anderson, SC
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Cross Country Home Services (Anderson, SC) in March 2017.

    Interview

    It was a brief process. Applied online did assessment went in during a job fair got hired. I originally applied for customer service but was directed to retention. They seem to hire anyone. Big revolving door

    Interview Questions

    • Can I handle criticism from a supervisor and how would I handle it.   1 Answer

  7.  

    Customer Service Interview

    Anonymous Employee in Anderson, SC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Cross Country Home Services (Anderson, SC).

    Interview

    The first interview was one-on-one with a Supervisor from the call center. Here, we just went over the resume and they asked generic interview questions.

    Next, I was invited to a "group interview" with others also applying for the same position.

    The group interview process portrayed the company as fun and exciting. 40+ individuals all applying for the same 22 jobs were put into a room and engaged in "team building" exercises as well as individual actions before the group. Management sat in the room and evaluated you -- how well spoken you were, your clarity, enthusiasm, social skills, your ability to interact with strangers, etc.

    Finally, the offer was made by the HR Manager by phone pending your ability to pass a computer skills test done from your home computer.

    Interview Questions

    • There were no difficult questions. Show up well dressed/groomed and speak clearly with a professional demeanor. Basically, act like a Customer Service rep should and you'll get an offer.   Answer Question

    Negotiation

    Pay was non-negotiable, but I was able to negotiate for my preferred shift based on my performance in the interviews. I was able to secure the desired shift.

  8. Helpful (2)  

    Data Analyst Interview

    Anonymous Interview Candidate in Sunrise, FL
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 days. I interviewed at Cross Country Home Services (Sunrise, FL) in May 2018.

    Interview

    the interview process is very rigorous you will talk to multiple senior level and mid level folks and maybe also interviewed by colleagues depending on your role if you are applying for technical role you should be prepared to answer questions regarding specific aspects of your skill set, past experiences and how you used skills in prior jobs

    Interview Questions

    • Depending on your role, for technical roles be prepared for tech questions   Answer Question

  9.  

    Network Administrator Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Cross Country Home Services (Fort Lauderdale, FL) in March 2016.

    Interview

    This was the most unprofessional interview I have ever been on. The company itself is unprofessional. The recruiter was very friendly as well as the 1st manager that entered the room. The 2nd "Manager" that interviewed me had the most DISGUSTING attitude! I emailed the jobsite recruiter that contacted me 7 day after my interview just to see if there was a denial letter or anything, nothing! How unprofessional is that??!! The nicest part was the fact they give you a cute little bottle of water.

    Interview Questions

    • How many college credits do you have?   1 Answer

    Cross Country Home Services Response

    Mar 31, 2016 – Director, Talent Management

    We are very sorry to hear you had an unpleasant experience while interviewing at CCHS. We'll investigate the matter and provide the necessary coaching and training where appropriate. If you wish to... More


  10.  

    Customer Service Representative Interview

    Anonymous Employee in Anderson, SC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Cross Country Home Services (Anderson, SC).

    Interview

    Submit application, online or in person (open house ). Interview take the assessment test get the call, receive drug screen instructions and offer letter and receive schedule for training.

    Interview Questions

    • What can I bring to the company?   1 Answer

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