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      Crownpeak

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      Customer Success Manager Interview

      May 10, 2019
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Crownpeak (London, England) in Nov 2018

      Interview

      Several stages involved but very thorough process giving good insight into the company and the role. Spoke to a wide range of current employees who gave great feedback on the business and where it's going.

      Interview questions [1]

      Question 1

      Give an example of when something went wrong.
      1 Answer

      Other Customer Success Manager Interview Reviews for Crownpeak

      Customer Success Manager Interview

      Jul 15, 2025
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Crownpeak (London, England) in Jun 2025

      Interview

      I was contacted via LinkedIn for a French CSM role that was not publicly advertised, as it was a replacement position. I completed all three interview rounds over the course of two weeks, and was told I would be informed of the final decision. After hearing nothing for two more weeks, I followed up via email to check whether a decision had been made or if interviews were still ongoing. Unfortunately, I never received a response from the Talent Acquisition representative. Being ghosted after three rounds of interviews — especially when I hadn’t even applied but was proactively approached — felt incredibly disrespectful. It reflects poorly on the company's communication practices and raises questions about the internal culture they aim to build.

      Interview questions [1]

      Question 1

      How do you prioritise your workload? Can you describe a challenging customer interaction and how you resolved it?
      Answer question

      Customer Success Manager Interview

      Oct 10, 2017
      Anonymous Interview Candidate
      New York, NY
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Crownpeak (New York, NY)

      Interview

      I had a prescreening call that I felt went very well and was told I would hear back from the hiring manager either way within the next week. I sent two follow up emails and never heard anything back.

      Interview questions [1]

      Question 1

      How does your experience relate to the position?
      Answer question
      4

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