Cumberland Farms Customer Service Associate Interview Questions | Glassdoor

Cumberland Farms Customer Service Associate Interview Questions

Interviews at Cumberland Farms

16 Interview Reviews

Experience

Experience
82%
6%
12%

Getting an Interview

Getting an Interview
53%
27%
20%

Difficulty

1.6
Average

Difficulty

Hard
Average
Easy

 

Customer Service Associate Interview

Anonymous Employee in New York, NY
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through an employee referral. The process took 2 weeks. I interviewed at Cumberland Farms (New York, NY).

Interview

The interview was fairly quick and easy. I felt comfortable. My only issue was that everyone talked to each other and management did not practice confidentiality as a priority.

Interview Questions

  • One thing that is important to them is if you are a "people's person".   1 Answer

Other Interview Reviews for Cumberland Farms

  1.  

    Customer Service Associate Interview

    Anonymous Employee in Burlington, VT
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Cumberland Farms (Burlington, VT) in November 2016.

    Interview

    Very quick process, applied online and was given a quick phone interview with the corporate office before having another quick interview with the store manager. Questions were mostly based on my ability to perform the job and what my availiblity was. No nonsense in the interview process.

    Interview Questions

    • What task would you be interested in performing (such as general maintence)? Can you carry out these tasks?   Answer Question
    • What is your availability?   Answer Question

  2.  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at Cumberland Farms.

    Interview

    Applied online. Got called a month or so later for interview. Got called for second interview after references were contacted and confirmed. Started new hire orientation 3 days after second interview.

    Interview Questions

  3.  

    Customer Service Associate Interview

    Anonymous Employee in Chicopee, MA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at Cumberland Farms (Chicopee, MA) in May 2013.

    Interview

    Easy to apply online. Initial phone interview was pretty laid back, interviewer explained everything very well. Interview in person with the same guy, again, very laid back and low stress. Interviewed a couple of days later with a store manager which was gain very low stress.

    Interview Questions

    Negotiation

    Pretty rock solid on reimbursement, take it or leave it basically


  4.  

    Customer Service Associate Interview

    Anonymous Employee in Glenmont, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Cumberland Farms (Glenmont, NY).

    Interview

    I applied online and then got a call from the company's HR department. On the phone, the lady explained the job and asked me some questions. I had an interview with a HR lady at the store I work at now. I then had an interview with my current boss. I was then offered the job, in which I accepted.

    Interview Questions

    • They basically asked about my people skills, prior work experience, when I would be available to work, and other normal interview questions.   Answer Question

    Negotiation

    There wasn't that much to negotiate.


  5.  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Cumberland Farms in August 2014.

    Interview

    Quick interview, similar to a McDonalds or any little above minimum wage job. No drug test but their is a background check. Most of the training is done through Video and quizes.

    Interview Questions


  6.  

    Customer Service Associate Interview

    Anonymous Employee in Hillsborough, NH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at Cumberland Farms (Hillsborough, NH) in April 2012.

    Interview

    2 Interviews it consist of
    First was with Store Manager, Dropped off my app received a call a day or two after
    Second was with District Manager He came in and addressed me in the back area of the store and talked a lot about business

    Interview Questions

    • Typical Questions.
      How do you deal with people?
      Why do you want to join Cumberland Farms?
      Strengths and Weaknesses   Answer Question

  7.  

    Customer Service Associate Interview

    Anonymous Employee in Willimantic, CT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Cumberland Farms (Willimantic, CT) in November 2012.

    Interview

    Basic interviewing process. It was held in the corner of one of the stores. Very friendly and professional. They made it obvious how much they loved their jobs. Discussed benefits and how to grow in the company.

    Interview Questions

  8.  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Cumberland Farms.

    Interview

    Absolutely ridiculous. Lasted 5 minutes.
    I was basically just warned about everyone's drama and bs. Wasn't even told about what the job entitled.
    The entire interview lacked professionalism, intelligence, and respect. I've pretty much been disrespected since day 1 from management.


  9.  

    Customer Service Associate Interview

    Anonymous Employee in North Amherst, MA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at Cumberland Farms (North Amherst, MA) in September 2012.

    Interview

    I originally applied in the store, and they called me in within a week. Went in during business hours and spoke to the manager there. Was very laid back as a customer service associate tends to be. Very pleasant just really wanted to get a good feel for whom I was.

    Interview Questions

    • What makes you a good fit to work here?   1 Answer

    Negotiation

    No room for negotiation really, pretty basic job


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