GEICO Interview Question: Customer receive notification... | Glassdoor

Interview Question

Claims Representative Interview Macon, GA

Customer receive notification of cancellation of policy due

  to late payment; payment was made but not process due wrong account payment numbers. How would you handle customer?

Interview Answer

1 Answer


Question is hard due to not knowing procedures/guidelines of Geico for addressing customer or company mistakes when processing payments. Gave a customer service type answer about being customer focused and explaining procedures about mistakes if Geico made error or if customer mistakenly submitted wrong account number.

Interview Candidate on Feb 26, 2013

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