DISH Technical Service Representative Interview Questions | Glassdoor

DISH Technical Service Representative Interview Questions

Updated Dec 11, 2016
8 Interview Reviews

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Technical Service Representative Interview

Anonymous Employee in Tulsa, OK
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 days. I interviewed at DISH (Tulsa, OK) in February 2016.

Interview

The interview consisted of two phone interviews with simple customer service questions and maybe one technical question and then one face to face interview basically testing your customer service skills. The Interview process was easy, the face to face is held with an actual team manager.

Interview Questions

  • Describe a time you had to deal with a difficult customer and what was the conclusion?   Answer Question

Other Interview Reviews for DISH

  1.  

    Technical Service Representative Interview

    Anonymous Employee in Alvin, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 4 days. I interviewed at DISH (Alvin, TX) in September 2012.

    Interview

    I went in to do there testing on computer took about an hour. In order to move to next stage to even get an interview you must past this test.

    Interview Questions


  2.  

    Technical Service Representative Interview

    Anonymous Employee in Littleton, CO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at DISH (Littleton, CO) in July 2010.

    Interview

    I applied online. They contacted me for a phone interview. I went in and took a skills test, then was interviewed by an HR rep. After that she passed me on to a hiring manager for another interview.

    Interview Questions

    • All behavioral based questions...describe a time when....   Answer Question

    Negotiation

    No Negotiation


  3.  

    Technical Service Representative Interview

    Anonymous Employee in Columbus, OH
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 3 days. I interviewed at DISH (Columbus, OH) in June 2010.

    Interview

    Long series of on line tests to simulate job situations followed by a in person interview with an HR Specialist and a Coach then drug test and background check.

    Interview Questions

    • Asked about a challenging situation from my prior job.   1 Answer

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Technical Service Representative Interview

    Anonymous Employee in Thornton, CO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at DISH (Thornton, CO) in May 2010.

    Interview

    I applied on line and took a series of tests (technical pertaining cables,math & decision-making). Be prepared to spend at least 2 hours for the test and be sure to complete it. After the test, it lead me to the interview appointment calendar where I had to choose an interview date.

    On the interview, initially, I was asked to fill up some paper works then I was told to use the computer to listen on some customer-tech/sales/customer service representative sample conversations. After listening, I was told to wait for the interviewer. A lady called my name and introduced herself, she's from the HR. We went to a small room and she began to ask questions about my past work experiences.

    Interview Questions

    • What is the meaning of the word "pride" for you?   Answer Question
    • Describe a difficult situation where you manage to achieve positive results   Answer Question

  6.  

    Technical Service Representative Interview

    Anonymous Employee in Chandler, AZ
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    The process took 1 day. I interviewed at DISH (Chandler, AZ) in May 2010.

    Interview

    I filled out the online application which took about 2 hours. In person interview was scheduled after completing the lengthy test. I arrived at the location and filled out some paperwork. I was then brought to a computer to listen to 2 test calls. I then had 2 in person interviews and was told they would call me. I received a call 2 weeks later telling me I was a preferred candidate and to expect a phone call. Finally, 1 month later I received a call stating they would be performing a background check. Received a call next day saying I passed the check and was offered the position

    Interview Questions

    Negotiation

    no negotiating


  7. Helpful (1)  

    Technical Service Representative Interview

    Anonymous Employee in Tulsa, OK
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at DISH (Tulsa, OK) in December 2009.

    Interview

    After applying online, I received a call back about 3 days later to come in and visit with a HR representative. When I came in to the building the ladies at the front desk were very casual, laid back, I assume to show that sort of atmosphere to people applying to the company. The HR representatives were very nice, and trustworthy. I had 4 interviews. The first was a basic interview, then an interview with a member of the management team from the floor, then an interview with the HR director and then back to my hiring manager. I would advise anyone applying for this job to DRESS UP NICE! They do notice this and make an effort to commend people for it. ALSO - Be conversational and nice during the interview, they will give you bonus points for that.

    Interview Questions

    • If a customer gives you a problem and you don't know how to handle it, what would you do to to handle that customer?   Answer Question

    Negotiation

    There is no negotiation. They will set what you make, and what you will work.. If you try to make any effort against this, they will retract the negotiation and will thank you and send you on your way.


  8.  

    Technical Service Representative Interview

    Anonymous Interview Candidate in Littleton, CO
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took 2 weeks. I interviewed at DISH (Littleton, CO) in November 2009.

    Interview

    For such an entry level job, I was amazed at how extensive their application process was. It began with a personality profile and a standard job application. It continued with an IQ assesment, which included a math test, vocabulary assessment, word problems, and scenario testing. The scenario testing seemed like you were training for the job- it was very extensive. The vocabulary test was hard- I have a college education and struggled with it. No job was offered, but I feel it wasn't a total loss based on other's opinions of the company.

    There was a strong emphasis on speed and performance numbers. I got the sense that they would expect you to be a robot and crank out a high volume of calls and sales. Office was pretty.

    Interview Questions


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