Dell Technical Support Associate Interview Questions | Glassdoor

Dell Technical Support Associate Interview Questions

5 Interview Reviews

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Helpful (16)  

Technical Support Associate Interview

Anonymous Employee in Bengaluru (India)
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied through a recruiter. The process took 3 days. I interviewed at Dell (Bengaluru (India)) in August 2013.

Interview

The hiring process consists of 3 rounds.
The HR round- where they ask you to speak of your previous work experience, likes and dislikes, and other stuff.
The operations round - where a manager from the operations team checks if you are technically sound and can pull off the job.
Versant test - is a computerised test over the phone where in we have to recite paragraph and be our best as far as pronunciation and grammar goes.

Interview Questions

  • The operations round had a flurry of questions fired at me and I really got stuck when I had to explain the RAID arrangement for Hard Drives.   1 Answer

Negotiation

I was appalled by the salary offered (as a downside)

Other Interview Reviews for Dell

  1. Helpful (7)  

    Technical Support Associate Interview

    Anonymous Employee in Gurgaon, Haryana (India)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Dell (Gurgaon, Haryana (India)) in December 2012.

    Interview

    Hiring and interview process had 2 rounds. One with the Operations Manager and the other with HR. Operations round was a basic chk on Tecnical acumen and sustainability.

    Interview Questions


  2. Helpful (6)  

    Technical Support Associate Interview

    Anonymous Employee in Bengaluru (India)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 days. I interviewed at Dell (Bengaluru (India)) in July 2011.

    Interview

    Hiring process for Tech Support Associate(Voice) involves 3 rounds.

    The first round was with the HR, since I had prior experience this round was pretty straight forward. The HR just wanted a quick introduction about myself and just asked me to wait for sometime to get to the next round.

    The second round was the round with operations. This was a face to face interview with a Team Manager and a Senior Manager, They asked me basic questions about c computer hardware and also a few questions about my family background and education. The technical questions included questions about the latest processors in the market, basic hardware such as what each port on the laptop and a desktop kept in the interview cubicle was. Since I had mentioned my completion of CCNA they asked me a few questions about OSI model and networking(ipconfig, what do you do when internet is not working...etc). I had not taken up the certification so they asked me to remove CCNA from the resume! Because CCNA meant Cisco Certified Network Associate and I had not taken up the certification. So heads up, if you have MCSE or CCNA on your resume make sure you're certified.

    The third round was a language test. This is done at Dell with an computerized software called as Versant. They handed out a two page instruction manual about how to prepare for the test. It is fairly simple you just have to put on a headset and answer some basic questions the software wants you to answer from a short comprehension it reads before asking the questions.

    Overall the interview process was very well organised, but yes be prepared to spend at least 4 - 6 hours, They have a very good interview room so you won't get very bored. The work culture at Dell is very good, they have a lot of emphasis for ethics and integrity. I've been at Dell for 1.2 Years now and can vouch for them in that regards.

    Interview Questions

    • The most difficult question I had to answer was about the gaps I had in my career. They wanted to make sure that I wouldn't be quitting soon.   2 Answers

    Negotiation

    The negotiation phase was very short. The HR just ran through the TnCs of joining and joining date. Dell like many other companies has it's salaries structure fixed and the salary depends on the experience you have. No negotiation was entertained and I just got a this is what we can offer reply from the HR. But the initial offer was in par with my expectations, a little above that actually. So I was happy to accept the offer.

  3.  

    Technical Support Associate Interview

    Anonymous Employee in New Delhi (India)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Dell (New Delhi (India)) in July 2011.

    Interview

    Excellent communication skills. Must be able to clearly interact with the customer, understand the requirements and communicate with the off-shore team. Must be able to participate and represent the team in Change and Incident management meetings.

    Interview Questions

    • Excellent communication skills. Must be able to clearly interact with the customer, understand the requirements and communicate with the off-shore team. Must be able to participate and represent the team in Change and Incident management meetings.   Answer Question

  4. Helpful (5)  

    Technical Support Associate Interview

    Anonymous Employee in Casablanca (Morocco)
    Accepted Offer
    Average Interview

    Application

    I applied online. I interviewed at Dell (Casablanca (Morocco)) in April 2011.

    Interview

    After complete a technical test and been accepted, an interview with the hiring manager, the future trainer and a memeber of HR takes place.

    Interview Questions

    • It was a standard interview, there is no unexpected questions   Answer Question

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