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Delta Air Lines Gate Agent Interview Questions

Interviews at Delta Air Lines

14 Interview Reviews

Experience

Experience
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Getting an Interview

Getting an Interview
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Gate Agent Interview

Anonymous Interview Candidate in New York, NY
No Offer
Negative Experience
Average Interview

Application

I applied online. The process took 3+ months. I interviewed at Delta Air Lines (New York, NY) in March 2018.

Interview

Applied on March and passed the online assessment, after couple of days received a link for an online video Interview.

After completing it, never heard anything back, and today after 4 months got respond that they already hired. 4 months? Just wow:)

Interview Questions

Other Interview Reviews for Delta Air Lines

  1. Helpful (4)  

    Gate Agent Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Delta Air Lines (Atlanta, GA) in March 2018.

    Interview

    The process has a lot of steps, which is good and bad. Its good for the employer to weed out people who are not committed, but it took about 3 weeks from start to finish.

    Interview Questions

    • Explain a time you had to do deal with an angry or upset customer. How did you handle it and how did it turn out.   Answer Question

  2. Helpful (4)  

    Gate Agent Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at Delta Air Lines (Atlanta, GA) in June 2013.

    Interview

    the interviews are done in a group setting where you are talked to as a group about what to expect from the job. You are expected to bring a lot of documents and a lot of the time is spend processes these documents they are serious about what they ask you to bring so make sure you check the list twice, they will need things like your high school diploma and original birth certificate, application and resume, they will also ask you for all traffic violations on your record for the last 10 years so take the time to pay the $5 or $10 dollars it costs to have your 10 year driving record pulled so that your information is accurate, they will check anyway so be honest, also your job history can not have gaps it at all for 10 solid years so make sure you take the time to remember what you were doing and where you were for the past 10 years such as school, jobs and volunteer programs, so that there isn't a problem in your application process. unfortunately if you are missing documents you will be passed over for the next person so take it seriously and bring exactly what they ask for. They will do a criminal background check including FBI and CIA you will be drug tested and given a physical agility test which is not hard to pass they just want to know that you are physically able to do the job functions like bending over, picking up luggage and the like. remember to smile and ask questions you will be called back one by one to do a face to face interview and they will either offer you the job right away or call and offer you the job if you are selected. Remember not to ask about flight benefits during the interview it is not professional and will probably disqualify you from being chosen. Dress professionally with clean pressed clothes that fit not too tight and not too loose ladies wear your hair back and wear stud earrings do not wear hoops or long dangling earrings closed toe shoes with a modest shoe height or professional flats no stilettos make sure your nails are a natural professional color and not too long and do not wear bright dramatic crazy color lipstick. I wore natural day time makeup and I think that is a good idea they want you to look professional not trendy. For the fellows wear a suit and make sure it is clean and ironed make sure your hair (including facial hair) is neat and clean trimmed/cut no tennis shoes, jeans, or t-shirts

    Interview Questions

    • They called me on the phone first and scheduled a phone interview with me. They called at the scheduled time from a 00 number and asked me about 3 questions. They were
      1. in this job you will be surrounded by people all the time and they will be staring at you will this make you uncomfortable? how would this make you feel
      2. how to do handle stressful situations?
      3. tell me about a time that you had an angry customer and you were unable to solve the problem they were having what did you do? right after I answered the questions she congratulated me and invited me to a face to face interview. When I got to the face to face portion of my interview I was asked
      1. Why do you want to work for Delta?
      2. What can you bring to the company that is unique and sets you apart from all the other applicants?
      3. Tell me about a time that you had a difficult customer to deal with and how you handled it and what you did
      4. they gave me a scenario where there was a Jr. baseball team traveling to play against another team and wanted me to do a mock PA announcement introducing them and wishing them luck in their game
      5. I was asked how I felt about working holidays, weekends, and past my scheduled shift times
      6. I was asked if I was offered a position when could I start work and I said immediately but If you need time to quit another job just let them know
      I don't remember what else I was asked it has been a while but I hope this helps. I don't really think there are wrong answers (within reason) they are looking for your mindset and how you handle certain situations just look up the company mission statement and goal also look at their code of conduct and it should be clear what they are looking for. A person who enjoys serving others, a team player (this is a big one) excellent customer service skill positive attitude etc. also note that if you put down that you speak another language, you will be given a second interview in the language that you say that you speak so make sure you know more than a few phrases and that you can actually communicate in the language you say you speak, this may seem like a no brainer but many people fail this portion so be careful you don't want to embarrass yourself and be exposed as a liar. Once you are offered the job you will be given a packet full of papers on the company this will be given to you weeks before your training starts, and in the packet will be a list of city codes at the time I received mine there were about 219 city codes and you will be told to study these codes. This is very important if you do not pass the city code test during training you will be escorted out of the building and no longer considered for employment so take it seriously and memorize those city codes! there were people in my training class that were hired and made it all the way through the training class only to fail the city code exam and were fired before they even began.   1 Answer
  3. Helpful (3)  

    Gate Agent Interview

    Anonymous Employee in Norfolk, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Delta Air Lines (Norfolk, VA).

    Interview

    The process took about three days for me to get the HireVue link. The interview was simple and straightforward. Very easy. They asked about four questions, and they give you thirty seconds to prepare for each question.

    Interview Questions

    • Describe a time where you worked in a group, and what role did you play? What was the outcome?   Answer Question
    • Name an instance where you went above and beyond for a customer? Explain the situation and the outcome.   Answer Question

  4.  

    Gate Agent Interview

    Anonymous Interview Candidate in Orlando, FL
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Delta Air Lines (Orlando, FL) in April 2017.

    Interview

    On-line application, on-line assessments, HireVue interview. Status now shows "under review", but just did the on-line interview. Not sure how long it stays that way until a decision is posted.

    Interview Questions

    • Give an example of when you had to work with a difficult person.   Answer Question

  5. Helpful (25)  

    Gate Agent Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Delta Air Lines (New York, NY) in August 2017.

    Interview

    I applied Aug 4
    Assessment Aug 6
    Completed work history Aug 17
    Invited for a VI Aug 22
    Completed VI Aug 24

    The Process has not been easy. The first couple of week it seemed like the systems were crashing because I kept getting timed out. The VI question were difficult. I thought That I would find them on here because people suggest them. But the ones I saw were good questions but they were not the questions. I will provide them below. There are a total of 6 questions. Good luck .. I have not received an offer as of yet. I just completed the video I will now wait for my F2F.....The waiting game begins..


  6.  

    Gate Agent Interview

    Anonymous Interview Candidate in Atlanta, GA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Delta Air Lines (Atlanta, GA) in June 2017.

    Interview

    I filled out an application online, then did a video interview. I was checking my email constantly and a few days later I went to a 2 hour class, and during the time I was there they'd emailed me inviting me to a face to face. I was super excited, and I wrote right back saying I was available for the day and time they'd mentioned. The next morning I received an email informing me that all the interview spots had been filled already. I have no idea why they'd invite more people than they had time for. Quite disappointing.

    Interview Questions

    • describe a time you went above and beyond for a customer   1 Answer

  7. Helpful (1)  

    Gate Agent Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 4 weeks. I interviewed at Delta Air Lines (Atlanta, GA).

    Interview

    Delta called and made an appointment, met with Human Resources Dept. and was questioned about background etc. Next step was an appointment with Manager at gates in Atlanta.
    Was hired, starting date given about 3 weeks or more out. LONG process to finally get to the job you applied for, including 3 weeks of classroom instruction and tests.

    Interview Questions

  8.  

    Gate Agent Interview

    Anonymous Interview Candidate in North Syracuse, NY
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Delta Air Lines (North Syracuse, NY) in September 2014.

    Interview

    The hiring process started with an online submission, after passing the initial questions you move forward into a personality test. If your answers reflect that of their desired candidate you are asked to schedule a phone interview. After the 1st phone interview you will be called by a member of their HR team and asked additional questions. IF you do well on this second phone interview you are asked to schedule and in person interview. This interview takes about 30 minutes, basic questions, brief resume review, etc.

    Interview Questions

    • How I would react to certain customer service questions.   1 Answer

  9. Helpful (1)  

    Gate Agent Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Delta Air Lines (Atlanta, GA) in March 2014.

    Interview

    Hiring process takes some time. It takes about a month for them to review your application and get back to you. It is a two part process. First, a phone interview with a third party. They ask basic questions and if they like you then the next phase of interviewing begins. Secondly, the in person interview takes places. They ask about challenges you have faced and other basic interview questions.

    Interview Questions

    • Name a time you faced a challenge and how you responded to it?   Answer Question

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