Delta Air Lines Reservation Representative Interview Questions | Glassdoor

Delta Air Lines Reservation Representative Interview Questions

Updated Apr 16, 2017
5 Interview Reviews

Experience

Experience
60%
20%
20%

Getting an Interview

Getting an Interview
100%

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy

5 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty
  1.  

    Customer Service Representative - Ready Reserve Interview

    Anonymous Interview Candidate in Cincinnati, OH
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Delta Air Lines (Cincinnati, OH).

    Interview

    So far I have completed my online assessments and HireVue interview. I am scheduled for a f2f interview tomorrow at CVG. One of my instructions was to bring a copy of my online application with me and I am unable to print it out so I'm in full blown panic mode.

    Interview Questions

    • I was asked the same 4 questions as the other posters.
      1. Describe a situation in which you went above and beyond to satisfy a customers needs.
      2. Describe a situation in which you had to deal with a difficult or upset customer.
      3. Describe a high stress situation.
      4. Describe a time when you worked with a team to accomplish a task or goal.   Answer Question

  2.  

    Customer Service Representative (Ready Reserve) Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Delta Air Lines (Houston, TX) in March 2017.

    Interview

    This was a HireVue Virtual interview. The questions which i was asked during the virtual interview were as follows. Still waiting for the results as I have just finished interview within 5 to 10 minutes of posting the questions while everything is still fresh. Of course in order to get to this point you will have gone through the application and assessment portions of the process.

    Interview Questions

    • Give an example of a choice you made to go above and beyond what was expected of you to satisfy a or client’s needs. What was the situation? What actions did you take, and what were the results?   Answer Question
    • Describe a time when you had to deal with someone who was difficult, upset, or distressed. What was the situation? What actions did you take and what were the results?   Answer Question
    • Describe a time when you had to work as part of a team to accomplish a task or goal. What was the situation? What was your role? What actions did you take and what were the results?   Answer Question
    • Give an example of a time where you were in a high stress or high pressure situation. What was the situation? What actions did you take and what were the results?   Answer Question
  3.  

    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Delta Air Lines (Dallas, TX) in February 2013.

    Interview

    I applied online, filled the application and got an email one day later to call a certain number for a phone interview, I called and the lady asked me many questions (STAR) style, and at the end she congratulated me and told me that I will be given a chance for a f2f interview and told me to hold for a minute to fix a date but after 10 seconds she told me that there is no available dates and someone will call me soon to fix this interview nd I'm still waiting:( this was in 20 February and still no phone call received.

    Interview Questions

    • Tell me about a time you had to deal with a resistant customer?   Answer Question

  4. Helpful (2)  

    Customer Service Representative Ready Reserve Interview

    Anonymous Interview Candidate in Charlotte, NC
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Delta Air Lines (Charlotte, NC) in April 2011.

    Interview

    Applied online, Called for a personality test, further application online then face to face interview. Everything was very simple, straight forward. F2F was basically an overview of the position, no real questions or anything. Checking more to see if you can communicate and present the airline well. Very organized, typical airline atmosphere

    Interview Questions

    Reasons for Declining

    Was offered another position before notification, and had to turn down. If I am looking for another summer job, I will definitely be applying as a Summer CSR.


  5.  

    Reservations Sales Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Delta Air Lines in March 2010.

    Interview

    Received a call from a screening company who asked a couple of basic questions like "Give a specific example of when you had to upsell to a customer". After about 15 minutes, scheduled an in-person interview a couple days later.

    One on one interview lasting about 30 min. Reviewed my resume and qualifications. Asked a couple more questions trying to see general questions about experience and if I would be a good match for the work environment.

    Interview Questions

    • Give a specific example of when you had to upsell to a customer who was resistent.   Answer Question

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.