Delta Air Lines Reservations Agent Interview Questions | Glassdoor

Delta Air Lines Reservations Agent Interview Questions

Updated Mar 28, 2017
135 Interview Reviews

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  1. Helpful (6)  

    Ramp Agent - Ready Reserve Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Delta Air Lines (Los Angeles, CA) in March 2017.

    Interview

    There were 25 of us in a room. After hearing about the company we were taken into a room for a 1 on 1 interview. 5 of 6 questions were STAR based.

    Interview Questions

  2. Helpful (4)  

    Customer Service Agent (Ready Reserve) Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Delta Air Lines (Los Angeles, CA).

    Interview

    I applied online, got an email that I had to complete a digital interview online, which took only about 15 mins. They were a total of 3 questions in that video. Its all pre recorded questions. Its not like an actual live video so nothing to be nervous about. The questions are more like background questions on explaining certain situations you have faced. Like for example "Explain a situation where you went above and beyond for a customer? What was the situation? What did you do? and what were the results". You actually have 30 seconds to prepare before it starts recording. You then have a total of 2 minutes to complete your answer once you are done you can stop recording. Just yesterday I got a call for a 1on1 interview atLAX, for this Saturday at 8am? Im hoping things go good and will keep you guys updated on the process and how the interview process is.

    Interview Questions

    • Please give an example in a situation you were stressed? What was the situation? What actions did you take? What were the results?   7 Answers
  3. Helpful (10)  

    Ramp Agent - Ready Reserve Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Delta Air Lines (Los Angeles, CA) in February 2017.

    Interview

    -Applied online
    -Delta emailed me 2 days later to set up an interview.
    -Did video interview
    -Delta contacted me a week and a half later for FTF interview.
    -Interview was at LAX. Room filled with about 25 other people who applied.
    -(As soon as you arrive to the interview you're being observed, stand out without being annoying)
    -They put on some videos that descibe the company and the history.
    -Soon after they make you stand up in front of everyone and introduce yourself and why you want to work for delta.
    - then they send you individually with an interviewer in a separate room.
    - the interviewer ask 6 S.T.A.R based questions.
    - I was offered the job on the spot (Conditional Job Offer)
    - was sent to another room to fill out Employment paper work, and was also finger printed.
    - Two days later took my drug test, along with getting finger printed and my picture taken for my LAX Badge.
    -Next day took my P.A.T
    -Tomrrow I find out my Training date.

    Interview Questions

    • Tell us about a time you had to make a quick work related decision?

      Tell us about a time you solved an issue at work without going to your supervisor for help.  
      3 Answers

    Negotiation

    None

    Pay starts at $17 and some change :)

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  5.  

    Ramp Agent - Ready Reserve Interview

    Anonymous Interview Candidate in Atlanta, GA
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Delta Air Lines (Atlanta, GA) in March 2017.

    Interview

    I did A video interview, then a face to face.I sat in the lobby and waited please make sure you arrive early I waited and he interviewed one on one with this lady and I felt good about it

    Interview Questions

    • Remember time you asked to do something that was wrong   Answer Question
  6.  

    Ticket/Gate Agent Ready Reserve Interview

    Anonymous Interview Candidate in Portland, OR
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Delta Air Lines (Portland, OR) in March 2017.

    Interview

    The interview was automated, letting me do it at my pace on my schedule. After the application was completed an assessment and personality test were issued online and then an invitation for a recorded interview was sent out via email.

    Interview Questions

    • Describe a time you had to work as part of a team and what was the outcome?   Answer Question
  7. Helpful (27)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Delta Air Lines.

    Interview

    Applied online. Received and invitation to do a digital interview 7 days later. Had 3 business days to complete the digital interview on my own time thru Hirevue. During the digital interview they asked me 4 pre-recorded questions. Each response could only be 2 mins long. And you only have 1 time to record your answer. Each response should be given in the STAR format. (Situation/Task, Action, Result)

    Interview Questions

    • Tell us about a time you were in a high stress/high pressure situation. What did you do? What was the result?   1 Answer
    • Tell us about a time you had to work as a team to accomplish a goal. What role did you play? What was the outcome?   Answer Question
    • Tell us about a time when you worked with a dishonest coworker or colleague. How did you handle it? Did you approach the coworker? what was the outcome?   Answer Question
    • Tell us about a time when you showed high level of effort and commitment towards achieving a task. What did you do? What was the outcome?   Answer Question
  8.  

    Customer Service Agent (Ready Reserve) Interview

    Anonymous Interview Candidate in Lexington-Fayette, KY
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Delta Air Lines (Lexington-Fayette, KY) in January 2017.

    Interview

    Applied on 01/29.
    Received request to do HireVue Interview on 02/24.
    Completed HireVue Interview on 02/27.
    Checked my candidate account on 03/25 because I never received an email from Delta letting me know either way, and my account says I was not selected.

    Interview Questions

  9.  

    Ramp Agent - Ready Reserve Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Delta Air Lines (New York, NY) in December 2016.

    Interview

    I applied online for ramp agent seasonal got the link to do the hirevue but nerves got the best of me 😑 I'm better prepared for the next time

    Interview Questions

    • Name a time u had to work with a difficult coworker   1 Answer
  10. Helpful (6)  

    Customer Service Agent (Ready Reserve) Interview

    Anonymous Interview Candidate in Boston, MA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at Delta Air Lines (Boston, MA) in October 2016.

    Interview

    Very comfortable and informative. Met as a group, then individual one on one. I may have over-prepared and nerves got the best of me. They told us that when we were done, everyone would leave and get a call the next day whether we got the job or not. Not sure if they just said that and held others back. Has anyone had a face to face at Logan and got CJO the same day?

    Interview Questions

    • Describe a time you went above and beyond for a customer.
      Describe a time you had to make a quick decision.  
      4 Answers
  11. Helpful (15)  

    Customer Service Agent (Ready Reserve) Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Delta Air Lines (New York, NY) in September 2016.

    Interview

    I first started this process on March 2016. After doing all assessments and applications in August I received a Hirevue link to do in 3 days. I did the interview it was 5/6 questions and 2 minute responses. I completed the hire vue interview the same day. I have done a flight attendant interview also for delta 2 days before and did a terrible job. Nerves got the best of me. I did much better on this one. Hopefully I get selected for a face to face interview. Fingers crossed and prayers sent up

    Interview Questions

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