Delta Air Lines Reservation Sales Agent Interview Questions | Glassdoor

Delta Air Lines Reservation Sales Agent Interview Questions

Updated May 17, 2017
14 Interview Reviews

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Helpful (6)  

Reservation Sales Agent Interview

Anonymous Interview Candidate
No Offer
Neutral Experience
Average Interview

Application

I applied online. I interviewed at Delta Air Lines.

Interview

I was sent an email to complete the HireVue interview, and after reading a ton of these reviews I thought I would have all the questions covered - wrong. None of the questions they asked me were the same as what I read on here! Overall it was not too difficult, but it really threw me off because I was expecting the same questions as everyone else. Also, for this job the interview was not a video recording, it was only audio. So I got all dressed up for no reason, lol. Anyway, hopefully these questions will help the rest of you! Will update later on if they contact me.

Interview Questions

  • Describe a time when you had a deadline you had to meet. What did you do? What was the result   Answer Question
  • Describe a time when you were faced with a difficult situation you needed to accomplish quickly with no supervisor or co-worker available to help you. What did you do? What was the result?   Answer Question
  • Explain a time when you had a goal to meet and what you did to achieve that goal?   Answer Question

Other Interview Reviews for Delta Air Lines

  1.  

    Reservation Sales Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Delta Air Lines.

    Interview

    After submitting the application, the candidate fills out a detailed questionnaire, which asks follow-up questions that are designed to trip you up and catch inconsistencies. Take your time, and when you are answering, think about it from the company's standpoint. "would I hire me?"

    Interview Questions

    • they asked me to sell them my watch in order to see my sales skills   Answer Question

    Negotiation

    No negotiation, if you are not happy with the terms of employment, there is someone out there that will be.


  2.  

    Reservation Sales Agent Interview

    Anonymous Interview Candidate in Saint Paul, MN
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Delta Air Lines (Saint Paul, MN) in July 2015.

    Interview

    1- I applied online, 2- Interview online digital interview for Customer Experience Specialist called hire vue, you have to answer 3 question. 3- Face to Face interview in group. Following the informational film, each candidate met individually with a Delta supervisor for a one-on-one interview. After 2 weeks the HR called offering the job.

    Interview Questions

    • 1- Sell a seat ( First Class ) at Delta to a customer.
      3- STAR questions   1 Answer
  3. Helpful (1)  

    Reservation Sales Agent Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Delta Air Lines.

    Interview

    phone interview and interview face to face job offered and job accepted was suppose to start in november and was called to start earlier.phone interview and interview face to face job offered and job accepted was suppose to start in november and was called to start earlier.

    Negotiation

    no negotiation


  4. Helpful (1)  

    Reservation Sales Agent Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Delta Air Lines (Salt Lake City, UT) in October 2014.

    Interview

    An online interview that seemed a bit impersonal and juvenile. The group interview was good but took half the day. The random floor managers that interviewed seemed bothered to be doing interviews.

    Interview Questions

    • Relate an experience when you encountered a problem and solved it.   Answer Question

  5.  

    Reservation Sales Agent Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Delta Air Lines (Salt Lake City, UT) in August 2014.

    Interview

    Firstly there was an online application process, then I received a phone interview a couple days later. I was told I would be contacted by HR for a face to face interview...it took about 4 weeks to set up. We arrived as a group for instructions, took a test call and then had a one on one interview (3hr process) We were told that they would contact us if successful.

    Interview Questions

    • I would like you to sell this stapler (on her desk) to me?   1 Answer

  6. Helpful (1)  

    Reservation Sales Agent Interview

    Anonymous Employee in Cincinnati, OH
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Delta Air Lines (Cincinnati, OH) in July 2014.

    Interview

    The first thing, if they are interested in you, is a phone interview. The 3rd party interviewers do NOT have personality, so don't expect to make it through on humor. It almost seemed to bother her when I joked around a bit. Anyway, my answers must have been good because she said she was moving me "forward". Whatever that meant... She said someone at the airline would be in contact with me, but did not have a time frame.

    A few weeks later I got another phone call. They asked me a few more questions and then offered me a face to face interview. The face to face interview was a very large group of interviewers and interviewees. They tell you all about Delta and the benefits, as well as make you stand in front of everyone and answer 5 questions about yourself. From there they take you to another room where you watch more videos and wait for your name to be called for your face to face.

    The face to face interview is pretty typical... Customer service based questions, but you can tell they're scrutinizing every word. From there they take you to a separate room and do a mock phone call with you. They dont give you anything to go off of. You just answer the phone the best way you know how and hope you're not too thrown off.

    Overall, it's a fun interview! Lot's of friendly people and good knowledge about the company.

    Interview Questions

    • Tell me about a time when a co-worker did not treat you well   1 Answer

  7.  

    Reservation Sales Agent Interview

    Anonymous Interview Candidate in Atlanta, GA
    No Offer
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Delta Air Lines (Atlanta, GA) in September 2013.

    Interview

    I apply online on friday, got a phone call the next monday basically just to verify my name and phone number then said a senior recruter will call me in few day, the next day got the call. The recruiter asked " Name a time you had to upsell a product" and " A time when you deal with a resistant customer". Told me i should receive a phone call or email for f2f interview

  8.  

    Reservation Sales Agent Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Delta Air Lines (Salt Lake City, UT) in August 2012.

    Interview

    Phone screening interview which led to being invited for an in person interview at their SLC location. They told me right away during my phone screening that I was invited to interview in person.

    Interview Questions

    • They asked me to sell them some menial object from his office.   1 Answer

    Negotiation

    There was no negotiation phase after I was offered the position. Instead, you are told what your hourly wage will be and given a packet to study before training starts. This is a typical entry-level job.


  9.  

    Reservation Sales Agent Interview

    Anonymous Employee in Cincinnati, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Delta Air Lines (Cincinnati, OH) in March 2012.

    Interview

    Applied online got a call back within a week did a phone interview then was asked to come in for in person interview. Your sales skills will be tested as well in the interview. They ask you how would you sell something like example like a stapler. How would you sell that to a customer. Just use your imagination and go from there.

    Interview Questions


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