Deluxe Corporation Customer Service Representative Interview Questions | Glassdoor

Deluxe Corporation Customer Service Representative Interview Questions

4 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Lansdale, PA
No Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 days. I interviewed at Deluxe Corporation (Lansdale, PA) in November 2016.

Interview

Had a first phone interview and the employer covered all the aspects of the job, training period and benefits. It was a very positive experience. Had a second phone interview with a manager and he covered all the expectations of the employer and employee. I am still in the interviewing process but I feel optimistic about this position.

Interview Questions

  • The 8 hour shifts range from 8 am to 8 pm and how I felt about working either shift.
    Would I be comfortable being on the phone most of the day.   1 Answer

Other Interview Reviews for Deluxe Corporation

  1. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee in Greensboro, NC
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Deluxe Corporation (Greensboro, NC).

    Interview

    Behavior interviewing - name a time when this Happened, how would you handle this situation , tell me about a customer that did this. Phone interview and then face to gave last is the background check

    Interview Questions

    Negotiation

    Very easy


  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Greensboro, NC
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Deluxe Corporation (Greensboro, NC) in June 2015.

    Interview

    long and redundant. Do not lie on your resume. They do perform a real background and credit check. I secured the position and then lost it due to lying about my employment history.

    Interview Questions

    Reasons for Declining

    long and redundant. Do not lie on your resume. They do perform a real background and credit check. I secured the position and then lost it due to lying about my employment history.

  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Colorado Springs, CO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 2 weeks. I interviewed at Deluxe Corporation (Colorado Springs, CO).

    Interview

    Interview held at a their job fair. They had several call center team managers in one large room sitting at tables several feet apart from each other. You sit on the other side of the table. The manager greets you with a handshake, introduces her/him self and asks you to have a seat. Your are asked if you have previous call center and/or customer service
    experience. If yes, you are asked to describe in detail you job duties, if you like the work and how long you worked there. You are asked if you have sales experience. The manager
    describes to you the work environment, the training, and the nature of the job and the
    requirements to be successful. You are then asked if you feel the job is a good fit for you
    and if you see a future of success working for deluxe. You are asked about your strenghts
    and weak points. You are asked what you can contribute to the success of the
    company and why you want to work for them and why you want to work in a call center
    and customer service. You are asked describe how you relate to other people and what
    you expect from the company to help you be successful. There is one face to face
    interview that lasts about 15 to 25 minutes. You are the told you will be called if you are
    to be hired.

    Interview Questions

    • An unexpected question and somewhat difficult to answer was about what I would do in a
      difficult customer service encounter. where a customer was angry and upset and everything
      you offered to do to resolve a problem was not satisfactory to the customer.   1 Answer

    Negotiation

    No negotiation of wages. Only offered a starting hourly wage with a shift
    differential. They don't negotiate pay with customer service reps. They start
    everyone at the same rate. Period.


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