Banana Republic Interview Question: Describe a situation in which... | Glassdoor

Interview Question

Sales Associate Interview Lynnwood, WA

Describe a situation in which you encountered an angry

  customer and how you handled it.
Answer

Interview Answer

1 Answer

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I described an experience I had working previously and how I diffused the situation through purposeful tone of voice and body language to first connect and understand the customer's point of view, I then assisted them as best possible and the customer left relieved and happy.

Interview Candidate on Sep 18, 2017

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