American Eagle Outfitters Interview Question: Describe a situation when you... | Glassdoor

Interview Question

Sales Associate Interview New York, NY

Describe a situation when you had poor customer service and

  if you were the employee how would you turn the situation around?

Interview Answer

1 Answer


Sometimes when I look at the store's website I would find something that I like and I would come into the store and try to find it. But when I couldn't find the product i asked the associate if they had the product but she had a attitude responding to me by saying what we have is what we have, and usually the products would be on sale and it's usually no restock on it. So if i were the associate I would go into the back and check for them to ensure them that we do not have the product anymore and recommend something else.

Interview Candidate on Jun 18, 2013

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