Verizon Wireless Interview Question: Describe a time when u had to... | Glassdoor

Interview Question

Customer Service Representative Interview Alpharetta, GA

Describe a time when u had to diffuse a volatile situation

  and failed?

Interview Answer

1 Answer


One time a customer called & was already upset I knew there wasn't much I could do to make this person happy but remain calm & polite for my own well-being lol I apologized to the customer repeatedly but he wasn't going for that. I ended up transferring him to my manager.

Interview Candidate on Sep 7, 2011

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