Wells Fargo Interview Question: Describe a time when you did ... | Glassdoor

Interview Question

Consumer Underwriter Interview Charlotte, NC

Describe a time when you did not give good customer service

  and why? How did you resolve?
behavioral, business case

Interview Answer

1 Answer


I described an instance with a past position when an external customer did not feel that I gave good service because I was not able to give them exactly what they wanted. It was not something I could resolve alone, so I reached out to a manager who had the authority to help.

Interview Candidate on Jan 6, 2013

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