Starbucks Interview Question: Describe a time when you fail... | Glassdoor

Interview Question

Barista Interview Colorado Springs, CO

Describe a time when you failed to manage a customer's

  expectations. Describe the situation, solution, etc.
behavioral, analytical

Interview Answer

1 Answer


This is basically a question to find out about your communication skills. Setting expectations relies on clear and efficient communication. I gave a short example of a simple miscommunication and then talked about how I could have communicated better to prevent the conflict. (I could have repeated the order back to the customer for clarification).

Interview Candidate on Jan 18, 2014

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