MetLife Interview Question: Describe a time when you had ... | Glassdoor

Interview Question

Senior Customer Service Representative Interview Charlotte, NC

Describe a time when you had to go out of your way for a

  customer?
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Interview Answer

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I talked about doing a conference call with another department when a new customer was being transferred constantly by previous representative. Having the patience to thoroughly explain the issue to the customer. Use the STAR method.

Interview Candidate on Nov 9, 2014

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