Marriott International Interview Question: Describe a time you dealt wit... | Glassdoor

Interview Question

Front Desk Supervisor Interview Bridgewater, NJ

Describe a time you dealt with a difficult guest


Interview Answer

2 Answers


Told him about how needy most people are and how I responded to it

Interview Candidate on Dec 18, 2015

Listened to the guest concerns. Empathize with him/ her on the matter at hand. Offer suggestions to resolve the issue. Possible offer a discount on grats or complimentary breakfast.

Anonymous on Jan 26, 2018

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