J.P. Morgan Interview Question: Describe an instance when you... | Glassdoor

Interview Question

Senior Software Engineer Interview(Student Candidate) Naperville, IL

Describe an instance when you encountered a problem with a

  customer/client and had to resolve it.

Interview Answer

1 Answer


I related this question back to my internship in college. I related it to an instance when one of my clients was unhappy with our progress. I approached the customer kindly and answered all of her questions, addressed all of her concerns. At the end of the job, she not only was satisfied, but also wrote a letter of recommendation.

Interview Candidate on Jul 10, 2013

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