Southwest Airlines Interview Question: Describe situation where you ... | Glassdoor

Interview Question

Customer Service Interview Phoenix, AZ

Describe situation where you had to deliver bad news and

  how did you satisfy customer?

Interview Answer

1 Answer


Described situation where an error was made by my supervisor and I had to take responsibility for the mistake by listening attentively and reassure my understanding of customers concern. Relayed concern to supervisor and followed up with customer to assure satisfaction.

Interview Candidate on Aug 11, 2010

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