DialAmerica CSR Interview Questions
Updated Jan 4, 2021
Job Function
- Administrative
- Arts & Design
- Business
- Consulting
- Customer Services & Support
- Education
- Engineering
- Finance & Accounting
- Healthcare
- Human Resources
- Information Technology
- Legal
- Marketing
- Media & Communications
- Military & Protective Services
- Operations
- Other
- Product & Project Management
- Research & Science
- Retail & Food Services
- Sales
- Skilled Labor & Manufacturing
- Transportation
Location
- Worldwide
- United States - All Cities
- - New Jersey
- - New York City, NY Area
- - Arizona
- - Phoenix, AZ Area
- - California
- - San Diego, CA Area
- - Clairemont, CA
- - Florida
- - Jacksonville, FL Area
- - Ocala, FL Area
- - Orlando, FL Area
- - Tampa, FL Area
- - Georgia
- - Athens, GA Area
- - Atlanta, GA Area
- - Illinois
- - Chicago, IL Area
- - Indiana
- - Bloomington, IN Area
- - Indianapolis, IN Area
- - Kentucky
- - Louisville, KY Area
- - Oakbrook, KY
- - Michigan
- - Detroit, MI Area
- - Jackson, MI Area
- - Nebraska
- - Omaha, NE Area
- - New York State
- - Buffalo, NY Area
- - Rochester, NY Area
- - Ohio
- - Akron, OH Area
- - Bellefontaine, OH Area
- - Cleveland, OH Area
- - Columbus, OH Area
- - Pennsylvania
- - Erie, PA Area
- - Pittsburgh, PA Area
- - South Carolina
- - Augusta, GA Area
- - Charleston, SC Area
- - Greenville, SC Area
- - Tennessee
- - Johnson City, TN Area
- - Knoxville, TN Area
- - Memphis, TN Area
- - Nashville, TN Area
- - Boones Creek, TN
- - South Knoxville, TN
- - West Knoxville, TN
- - Texas
- - Dallas-Fort Worth, TX Area
- - El Paso, TX Area
- Malaysia - All Cities
- - Kuala Lumpur
- - Kuala Lumpur, Malaysia Area
Offer Received?
- All Candidates
- Received Offer Only
Interviews at DialAmerica
Experience
Positive68%
Negative20%
Neutral12%
Getting an Interview
Applied online90%
Recruiter5%
In Person5%
Difficulty
1.5
AverageHardAverageEasy
Interviews for Top Jobs at DialAmerica
- Customer Service Representative (41)
- Call Center Agent (29)
- Sales Representative (20)
- Sales Agent (16)
- Telemarketer (14)
- Call Center Representative (11)
- Inbound Sales Representative (7)
- Customer Service Agent (6)
- SiriusXM Sales Representative (4)
- Sales Associate (4)
- TELESALES Representative (4)
- Inbound Customer Service Representative (3)
- Telephone Sales Representative (3)
- CSR (3)
- Telephone Representative (2)
- Outbound Sales Representative (2)
- Customer Sales Representative (1)
- INbound Agent (1)
- Agent/Mentor (1)
- Insurance Agent (1)
- Employment Coordinator (1)
- Shift Manager (1)
- Sales (1)
- Branch Manager (1)
- Sale Agent (1)
- Agent (1)
- Part Time Agent (1)
- Senior Team Leader In Call Center Environment (1)
- Customer Care (1)
- Tele-Sales Agent (1)
Found 44 candidate interviews
Popular
- Popular
- Most Recent
- Oldest First
- Easiest
- Most Difficult

Anonymous Interview Candidate in United States
Declined Offer
Neutral Experience
Easy Interview
Application
InterviewI applied online. The process took 1 day. I interviewed at DialAmerica (United States) in Aug 2020
It was quick and to the point. They called immediately after my application was submitted. Their position stated remote, however, you have to go through a 3 month period on site to be considered for the remote position.
Interview Questions
- What is your background experience?

Anonymous Interview Candidate in Johnson City, TN
Declined Offer
Negative Experience
Easy Interview
Application
InterviewI applied through a recruiter. I interviewed at DialAmerica (Johnson City, TN) in Mar 2020
The woman was rude and condescending. When she asked me to set up an in person interview. Already know it’s a toxic work environment when HR is spiteful and unhelpful
Interview Questions
- Tell me about yourself? What’s your availability? How far are you willing to commute?
Join the DialAmerica team

Anonymous Employee in Orlando, FL
Accepted Offer
Positive Experience
Easy Interview
Application
InterviewI applied online. The process took 2 days. I interviewed at DialAmerica (Orlando, FL) in Apr 2019
you come in and do an assessment on the computer, then you speak with an recruiter and they will break down the job and its functions and pay. overall process is about an hour or so
Interview Questions
- -

Anonymous Employee in El Paso, TX
Accepted Offer
Positive Experience
Easy Interview
Application
InterviewI applied online. I interviewed at DialAmerica (El Paso, TX) in Feb 2019
You go in for a computer examination and then you go in for a face to face interview. Overall it was a great experience especially since you can wear casual clothing that looks nice. Just be yourself.
Interview Questions
- Why would you like to work for us.

Anonymous Employee in Jacksonville, FL
Accepted Offer
Negative Experience
Easy Interview
Application
InterviewI applied online. The process took 5 days. I interviewed at DialAmerica (Jacksonville, FL) in Dec 2018
II had to go back home five times to get the paperwork needed to complete the interview. I asked each time what paperwork I needed, and they would say that's it.
Interview Questions
- Why did I apply for this job

Anonymous Employee in Jacksonville, FL
Accepted Offer
Positive Experience
Easy Interview
Application
InterviewI applied online. The process took 1 week. I interviewed at DialAmerica (Jacksonville, FL) in Nov 2018
The interview was quick and easy . They asked me if I had experience I didn’t but they still have me the opportunity to work with them. It was very fast I was in and out with a job
Interview Questions
- Do you have any experience

Anonymous Employee in North Charleston, SC
Accepted Offer
Positive Experience
Easy Interview
Application
InterviewI applied online. The process took 5 days. I interviewed at DialAmerica (North Charleston, SC) in Oct 2018
It didn’t take long , I came in and they asked a few questions and we went over my resume and then I had to take an assessment test which don’t take long and I pretty much got hired on the spot
Interview Questions
- Do you have reliable transportation

Anonymous Employee in Athens, GA
Accepted Offer
Positive Experience
Easy Interview
Application
InterviewI applied online. The process took 2 days. I interviewed at DialAmerica (Athens, GA) in Apr 2018
They hire everyone. No drug screen, just sit at a computer and take a test, then go on to be told how you will advance, and there is no sales (LIE) There is a background check for the LifeLock program, but not for ADS.
Interview Questions
- Something about past customer service experience.

Anonymous Employee in Westlake, OH
Accepted Offer
Negative Experience
Easy Interview
Application
InterviewI applied online. The process took 1 week. I interviewed at DialAmerica (Westlake, OH) in Apr 2018
The process was easy: Submit a short application, come in for an interview, watch a presentation, take a reading test, then meet with the interviewer. Interview was very short and pay was never mentioned. Was offered a job and accepted but never heard back after that. I called a few days after I was supposed to receive a phone call about my training and was told that the position was no longer available because they hired someone into my spot.
Interview Questions
- What is your availability?

Anonymous Interview Candidate in Orlando, FL
Declined Offer
Positive Experience
Easy Interview
Application
InterviewI applied online. The process took 1 day. I interviewed at DialAmerica (Orlando, FL) in Mar 2018
When I went in, I first took the customer service test on the computer. The computer test consisted of listening to real phone conversation with a customer and filling in blanks of customer info. Then you have to fill out your own employment application on the same computer as well as your SSN for tax purposes and background check. You also have to sign the background check waiver if your position is in the credit card department. After that was done, I then talked to a person who seems to be in charge of hiring.
Interview Questions
- when I can start working