DialAmerica Agent/Mentor Interview Questions | Glassdoor

DialAmerica Agent/Mentor Interview Questions

1 Interview Review

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Agent/Mentor Interview

Anonymous Employee
Accepted Offer
Neutral Experience
Easy Interview

Application

I applied online. The process took 3 days. I interviewed at DialAmerica in May 2011.

Interview

I got a phone call about a week after submitting my application. I was asked some general questions like how many states were in USA, if I could list popular credit card companies, etc. Then, I was scheduled to come in for an in-person interview. The lady in HR seemed friendly and had been with DialAmerica for a long while. I was impressed that she had worked her way up from being an agent to working in an office.

Interview Questions

Negotiation

No negotiation. I worked a shift with a fixed pay rate and that was that. Make sure you can pick your hours wisely. They frown heavily on calling out/in because they need to assure their clients that X amount of people are always available to take calls. If they fall below that guaranteed number, they could get in trouble.

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