Dignity Memorial Family Service Advisor/Family Service Counselor Interview Questions | Glassdoor

Dignity Memorial Family Service Advisor/Family Service Counselor Interview Questions

Updated Nov 28, 2017
43 Interview Reviews

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Administrative Assistant Interview

Anonymous Interview Candidate
No Offer
Neutral Experience
Average Interview

Application

I applied through an employee referral. I interviewed at Dignity Memorial.

Interview

Interview with office manager followed by interview with general manager. Was told a decision would be made two days later. Did not hear back, even after emailing to request an update. Saw the job posting had been removed from the website, which made it clear I was not getting an offer. A simple email to let applicants know a position has been filled, especially when applicants request an update, is not too much to ask.

Interview Questions

Other Interview Reviews for Dignity Memorial

  1.  

    Sales Associate Interview

    Anonymous Interview Candidate in Houston, TX
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Dignity Memorial (Houston, TX) in October 2017.

    Interview

    Very open and friendly as we meet in a public location that was not too crowded or loud. All of my questions were answered to my satisfaction and I left with all the information needed to make my decision.

    Interview Questions


  2.  

    Family Service Counselor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. I interviewed at Dignity Memorial.

    Interview

    Three step process:phone,next with a manager,third with their boss. Mostly at first just general questions... IE work history... Then experience... Availability. Then an snapshot on how you are paid. The hours you will be required. The number of appointments you need to have.

    Interview Questions

    • Integrity.. Is That important to you and why?. What brought you here?   Answer Question
    • Could you see yourself doing this... By helping families etc....,?   Answer Question
  3.  

    Advisor Interview

    Anonymous Interview Candidate in Cleveland, OH
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Dignity Memorial (Cleveland, OH) in June 2017.

    Interview

    Two hour interview on previous sales history and ability to deal with prospecting along with self attributes . They had other sales people who were there to offer their experience as well as newcomers to the company

    Interview Questions

    • would you be able to cold call   1 Answer

  4.  

    Sales (Family Service Counselor) Interview

    Anonymous Interview Candidate in Houston, TX
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1+ week. I interviewed at Dignity Memorial (Houston, TX) in December 2016.

    Interview

    Step 1: I attended a job fair and was approached by one of their recruiters as I walked by their station. The recruiter and I talked past each other the whole time, but he seemed intent on bringing me in for an interview anyway, and he scheduled it for 3 days later.

    Step 2: I went to the interview at their offices and was interviewed by two sales managers of two separate locations. One was an inside sales job and the second was an outside sales job. This interview went really well. The managers were very professional, conversational, honest, and open. I peppered them with a lot of questions, and they answered all of them with understanding and transparency. I wanted to make sure that it wasn't a scam, that they weren't hassling people in a time of grief, and I wanted to know how they went about "generating leads" in the funeral business. I walked in skeptical about the company (because of the weird recruiter interaction and lots of negative comments on here) and left a believer in these two managers and what they were doing.

    Step 3: While I waited for a call back to set up my final interview, I visited each manager at his facility to get further information about the job (salary, commission, hours, etc.). I received an e-mail about 3 days later from HR to schedule my final interview with the hiring manager and sales director. We set it up for about 5 days later.

    Final Step: I showed up for my final interview with the hiring manager and sales director. This interview was not conversational, but more of a test to make sure that I could do the job. After the interview, they had me wait outside while they made their decision. About 5 minutes later, the recruiter came out and led me down the hall to his office. He offered me the job for one of the sales managers that I had previously interviewed with and had me start filling out application paperwork right there even though I told him I needed to speak with my spouse first.

    I really liked the two sales managers that I interviewed with, completely believe that they are providing great and necessary services to people in an upstanding manner and would have loved to work for either one of them, but the recruiter gave me the willies. In the end, I had another job offer on the table and took it instead.

    Interview Questions

    • Have you had a personal experience with a death in the family?
      Are you comfortable making cold calls?
      How do you envision a day on the job from start to finish?
      Are you okay with working weekends, holidays, and some nights?   Answer Question

  5.  

    Family Service Counselor Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Dignity Memorial (Chicago, IL).

    Interview

    I applied online and got a call 2 days later to schedule a phone interview. After the phone interview I waited 2 more days for a face to face interview. I had an interview on Saturday and hired Monday. The background checks took 2 weeks.

    Interview Questions

    Negotiation

    There is no negotiations. It's minimum wage plus commission. THIS IS A SALES POSITION.


  6.  

    Family Service Counselor Interview

    Anonymous Employee in Kaneohe, HI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Dignity Memorial (Kaneohe, HI) in November 2016.

    Interview

    First interview over the phone from main offices. Follow up call by local manager. Personal interview set. All within 10 days. Face to face went well and job description was disclosed. After F2F came call from recruiter that I should be getting an email regarding hiring status. Then received email and phone call asking to take drug test and background check. 2 days following received call from face to face interviewer to congratulate me on being accepted for the job.

    Interview Questions


  7.  

    Family Service Counselor Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at Dignity Memorial (Phoenix, AZ) in June 2016.

    Interview

    Really quick and easy for me. I came from another career that made me fairly desirable. Hired after one interview. About three weeks from then I started.

    Interview Questions

    • [because I was not previously in a sales position] What skills from your current job do you think would transfer to this position?   Answer Question
  8.  

    Reception Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Dignity Memorial (Baltimore, MD) in May 2016.

    Interview

    It was very pleasant, smooth, professional, yet friendly and warm. People of good character and ethics throughout. Phone call followed by in-person interview, followed by notification of intent to hire and subsequent typical HR protocols.

    Interview Questions


  9.  

    Sales Advisor Interview

    Anonymous Employee in Washington, DC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Dignity Memorial (Washington, DC) in May 2016.

    Interview

    Phone interview with HR Representative followed by an in person interview with the hiring manager. Offer letter signed after background check and drug test results were complete. Whole process only took a few weeks,

    Interview Questions

    • The most important question was if you were comfortable earning the majority of your income through commissions.   Answer Question

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