Kohl's Interview Question: Do you believe the customer i... | Glassdoor

Interview Question

POS Associate Interview

Do you believe the customer is always right?


Interview Answer

1 Answer


I replied that no, they aren't always right, but part of being in customer service is to always react as if they are. Be patient, listen, explain clearly, have empathy, and be friendly. If there's something you can't do for them, find something you can do for them.

Interview Candidate on Oct 1, 2013

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