Doubletree By Hilton Front Desk Agent Interview Questions | Glassdoor

Doubletree By Hilton Front Desk Agent Interview Questions

Updated Dec 2, 2016
18 Interview Reviews

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Front Desk Agent Interview

Anonymous Interview Candidate in Burlingame, CA
No Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 3 weeks. I interviewed at Doubletree By Hilton (Burlingame, CA) in November 2016.

Interview

Applied online, got a phone call a little over a week later asking to come in for an interview. The job was for a telephone operator/front desk agent. Interview was simple, basic questions about my work experience and how I would deal with certain customers. She then asked me if I wanted to stay to do another interview with the front desk manager. Asked the same questions regarding helping customers and work experience. I thought the interview went really job, I've been on plenty of interviews where I am no longer nervous about the questions they may ask because it's basically the same questions. He then told me they are still doing interviews and would let me know. I then knew that I didn't get the job, if they like you they will hire you right there on the spot. To know surprise I got a phone call two weeks later saying thanks but no thanks and if I wanted to apply for housekeeping work, or dish washer I could. After four years of doing customer service work umm, no thank you.

Interview Questions

Other Interview Reviews for Doubletree By Hilton

  1.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Buffalo, NY
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Doubletree By Hilton (Buffalo, NY) in October 2016.

    Interview

    A relaxed interview and informal questions were asked on both sides.
    I do feel a phone call/ email should be sent out regardless of the decision.
    The interviewer was very nice but maybe misleading a bit.

    Interview Questions

    • Talk of experience, etc.
      Discussion of hotel policies.
      Low pay and how the company forces this to low level people.  
      Answer Question
  2.  

    Front Desk Agent Interview

    Anonymous Employee in Newark, NJ
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Doubletree By Hilton (Newark, NJ) in October 2016.

    Interview

    I applied online. The process took about 3 weeks. They did not contact me for several weeks then called and asked me to come in for an interview. I interviewed with my boss and the head of HR and they offered me the job the same day, conditional on a drug test and background check.

    Interview Questions

    • Pretty standard background questions and questions about availability.   Answer Question
  3.  

    Front Desk Agent Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took a week. I interviewed at Doubletree By Hilton.

    Interview

    Very quick because the position needed to be filled. Can't remember exact questions, but the employee turnover was so huge that it didn't even matter to the management who got the job.

    Interview Questions

    • Do you have any experience working in the hotel?   1 Answer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (2)  

    Front Desk Agent Interview

    Anonymous Employee in Richardson, TX
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 5 days. I interviewed at Doubletree By Hilton (Richardson, TX).

    Interview

    I was scheduled to interview at 9 AM. I got there ten minutes early. The general manager interviewed me twenty minutes later. He did not ask me one typical interview question. He just asked me when I was available and when I could start.

    Negotiation

    N/a

  6.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Charlotte, NC
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Doubletree By Hilton (Charlotte, NC) in August 2015.

    Interview

    The process took about 1 weeks. I applied online and about 1 week later got a call for a phone interview with the HR director. She invited me to interview with one the guest service managers. About 1 day later, got a call from HR again inviting me for a second interview, this time with her. That is tomorrow, we will see how it goes.

    Interview Questions

    • Give me an example of a typical day at your current/last job. What did you like least/most about it?   Answer Question
  7.  

    Front Desk Agent Interview

    Anonymous Employee in Amherst, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 5 days. I interviewed at Doubletree By Hilton (Amherst, NY) in June 2015.

    Interview

    I walked in and asked if they were hiring. The front desk agent immediately had me fill out an application and he brought it back to the general manager. The GM then sat down and spoke with me for about 10 minutes. I had a follow-up interview the next day with the assistant manager. I was offered the job by the end of the week.

    Interview Questions

    • Please tell me an example of workplace conflict and how you handled it.   Answer Question
  8. Helpful (3)  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Santa Ana, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Doubletree By Hilton (Santa Ana, CA) in April 2015.

    Interview

    Open interview was set in a nice conference room. Light welcoming breakfast with coffee, tea and croissants. I was instructed to input my CV on their computer system. Then I got my number and wait about 30 mins to get interviewed. The manager was very nice and the interview process was conducted in friendly and professional manner

    Interview Questions

  9. Helpful (3)  

    Front Desk Agent Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience

    Interview

    Saw a job opening online and applied. I was contacted two days later to schedule a in-person interview.
    Arrived about 15 minutes before my scheduled interview. I had to wait a little longer until the manager was finally available to see me.
    The questions were easy--most were the standard interview questions. The interview lasted about 30 minutes. I think it went well overall and the manager was very friendly throughout the interview.

    *I will be notified next week if I get the job or not.

    Interview Questions

  10.  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Miami, FL
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at Doubletree By Hilton (Miami, FL) in February 2015.

    Interview

    I had an interview with the front desk manager and operation manager.Asked me a couple questions. Signed papers. Took about 3 days to call me to come in to get my drug test paper to start working.

    Interview Questions

    • How would you direct a guest if they would like to go somewhere?   Answer Question
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