Dovenmuehle Mortgage Interview Questions | Glassdoor

Dovenmuehle Mortgage Interview Questions

Updated Oct 27, 2017
35 Interview Reviews

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  1.  

    Junior Administrative Assistant Interview

    Anonymous Interview Candidate in Round Lake, IL
    No Offer
    Negative Experience
    Easy Interview

    Interview

    They were having a job fair and interviewed with Lisa and Alex. I was asked all the typical interview questions and at the end I was told that I would be called the very next day for additional testing. Next day comes and there’s no call from Lisa. It’s been 3 weeks since then. So unprofessional to lie.

    Interview Questions

    • Tell me about a time where you faced a problem at work.   Answer Question

  2.  

    Procedure Writer Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Dovenmuehle Mortgage.

    Interview

    I applied to be a procedure writer for Dovenmuehle. I got a call from a woman in HR on August 15th. We talked briefly about what the job would entail, how much I would be paid and why I'm interested in the position. Everything seemed fine so far. She said she needed to "check with another department" before she could set up my interview, even though she claimed she was from HR. She said she'd email me once she had all the info. I never received an email yesterday.

    August 16th I got a call from her at 1:50pm. I was in my current job so I couldn't check the call until later. She claimed she had set up an interview time. She said tomorrow at 8am. I could barely believe this because that's earlier than I've ever had an interview, and every other time I've interviewed the potential employer checks with you AT LEAST ONCE before you book the slot. Even so, I was still interested and willing to interview.

    I called her number back and she was not available. I left her a voicemail. I called the first number she had called me at. I reached a different woman who asked me which department I was looking for. I explained my situation and shared the HR woman had not emailed me yesterday OR today. She said, "Okay, hang on one moment." I was on hold for about 2 minutes, and then she hung up on me.

    That is the most unprofessional experience I have ever sat through from any business, ever. Any company worth value would not treat anyone that way, regardless of being a client or not.

    Interview Questions

    • What has you looking for work at this stage in your life?   1 Answer
  3.  

    Collection Representative Interview

    Anonymous Interview Candidate in Lake Zurich, IL
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 5 days. I interviewed at Dovenmuehle Mortgage (Lake Zurich, IL) in October 2016.

    Interview

    The interview process was too easy to be true and it was everything told regarding raises was a lie. The interview was really quick and easy. Basic questions you can tell they need people but don't want to pay

    Interview Questions

    • Why do you think you will be a good fit for our company   Answer Question

    Reasons for Declining

    Not enough money


  4. Helpful (3)  

    Quality Control Auditor I Interview

    Anonymous Interview Candidate in Elgin, IL
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Dovenmuehle Mortgage (Elgin, IL) in August 2016.

    Interview

    I cannot rate this experience negatively enough. It isn't even about the position itself, but... please read and you'll understand why my interview was a giant waste of time for everyone involved.

    Had a brief phone interview clarifying information on my resume and why I was interested in the position a few days prior.

    When I came to their office, they had me first sit down and do some computer based tests; the first was a multiple choice test including questions such as "Which of the following is an email address?" and "What procedure would you follow to close a computer window?"... this much felt incredibly basic, and if you are using this website and know how to use a calculator, you should have no trouble on that. The next was an excel test, using an older version of excel; the most advanced thing in it was making a pivot table. The last was a writing prompt where you had to write a letter to another company, speaking as a department manager whose department failed to get a report out in time for a now furious client.

    Afterwards, I met with the hiring manager and things went as bog standard as any interview goes; they talked more about what the position entailed, why they were hiring (person previously in the role had moved away), and more in-depth conversation on what the company does. The hiring manager did acknowledge there was a "small" turnover issue with the company too. Even with that, my only problem after all of this is what was revealed to me at the end of this interview... ***they had already offered the job to someone else.***

    I'm flabbergasted that they would continue with the interview process when they've already got the job offered to someone, but after mentioning this the hiring manager asked if I was interested in customer service or loans collection positions that may open up instead. To not be rude during the interview, I simply stated I'd be interested in learning more details about those roles before committing to any sort of application with them, and I've had no contact with Dovenmuehle Mortgage since then. If they had been upfront about this instead of dragging me through an interview, I would have been content with respectfully declining and moving on, but instead I've been left with a bad taste in my mouth from the whole experience; it felt rude and almost unethical. I have no plans for applying for this company again for any position.

    Perhaps the actual roles themselves are fine once you do hop on board; I am not in a position to speak on how life is on the job there. For all I know it could be great! I hope anyone who has a better interview process than me finds success with this company moving forward, but I'd also advise you to please be wary of if you're actually applying for the job you think you are.

    Interview Questions

    • Name a time where you had to work with a difficult manager.   Answer Question

  5.  

    Corporate Trainer Interview

    Anonymous Interview Candidate in Elgin, IL
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Dovenmuehle Mortgage (Elgin, IL) in April 2016.

    Interview

    Phone interview and then 2 in-person interviews (on the same day) and a few basic tests on Internet navigation and writing abilities. The phone interview was very positive. The in-person interview with the manager was alright, but I think the manager and I did not connect very well - so it probably was not a good fit.

    Interview Questions

    • They asked me to prepare a training presentation to give to them during the interview. They required a lot of personal information and paperwork (including social security number) prior to the interview that seemed quite invasive to be required before an offer.   1 Answer

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Elgin, IL
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. The process took 3 weeks. I interviewed at Dovenmuehle Mortgage (Elgin, IL) in April 2016.

    Interview

    Took various tests and in person interview with two individuals (not together). Process took way longer than expected as so many individuals brought in at once for job fair. No set appointments.

    Interview Questions

    • Mortgage knowledge/experience? Advised company required minimum 80% time availability for calls. Was not told about minimum daily call number requirements.   1 Answer

  7.  

    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    I attended an open job fair at the location I was eventually hired at. I spoke with one person for about 15 minutes, and she then brought in her supervisor who interviewed me for a bit longer.

    Interview Questions

    • Describe your most difficult customer service situation.   Answer Question
  8.  

    Research Representative Interview

    Anonymous Employee in Elgin, IL
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 2+ weeks. I interviewed at Dovenmuehle Mortgage (Elgin, IL) in March 2016.

    Interview

    comfortable, casual, unstructured, pleasant, talked about skill testing. Brief explaination of job responsibilities. Took place at a job fair, so it was a long robotic process. going to different rooms with various employees and interviewing. The second interview was with the manager of the department. The questions were mainly regarding previous experience and background. Salary expectation. Talked about hours expected to work with this position and if it was acceptable. it was a average, casual interview process.

    Interview Questions

    • background and experience. Explanation of what was involved in the job. Along with a mandatory meeting job tasks within a 10 to 7 minutes for each task. Was asked about mortgage knowledge if any. This was not an intense interview. the Job was entry level. Interview questions were very basic. Asked to describe previous jobs and experience. What type of equipment was used. Any experience in the mortgage or finance industry. Asked questions about hours willing to work?   Answer Question

    Negotiation

    average, easy.


  9.  

    Quality Assurance Analyst Interview

    Anonymous Interview Candidate in Elgin, IL
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Dovenmuehle Mortgage (Elgin, IL) in January 2016.

    Interview

    Met with HR person then interviewed with 2 of their upper management. They were very throughout. They explained all the different departments and what they do. They made you feel very welcoming and were willing to answer all questions.

    Interview Questions

    • Why I was looking for new employment. Why I would be a good fit for this position   1 Answer

  10.  

    Claims Specialist Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Dovenmuehle Mortgage.

    Interview

    It was pretty easy. Meeting with HR just to discuss benefits. Meeting with manager to discuss my experience this was pretty average. Just discussed my experience at my previous job.

    Interview Questions


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