Dunelm Interview Questions in United Kingdom | Glassdoor

Dunelm Interview Questions in United Kingdom

Updated Feb 17, 2017
38 Interview Reviews

Interview Experience

Interview Experience
57%
18%
23%

Getting an Interview

Getting an Interview
67%
13%
10%
2
2
2

Interview Difficulty

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Interview Difficulty

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  1.  

    Retail Sales Consultant Interview

    Anonymous Employee in Leicester, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Dunelm (Leicester, England (UK)) in February 2017.

    Interview

    Process took two weeks before receiving the offer. The assessment day consisted of a short introduction about the partner you are paired up with and the product they chose and why. Then you are separated for one-to-one interview which was fairly relaxed and I did not feel nervous at all. Interview lasted around 30-45 minutes roughly before we are moved onto another task which was going onto the shopfloor and actually approaching customers. Then the assessor would pretend to be a customer and give us a brief as a group and we had to choose what product best suited his preferences and why. Later on, we (as a group of 4) were taken into a boardroom with another assessor and given a brief where we had to choose the best furniture and items for two guest bedrooms, explaining why we chose them. This was a group task. 4 hours later I received a call saying I had got in.

    Interview Questions

    • Tell me a time you worked together as a team to achieve something?
      Tell me a time you provided excellent customer service?
      Tell me about yourself?  
      Answer Question
  2.  

    Sales Assistant Interview

    Anonymous Interview Candidate in Enfield, England (UK)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Dunelm (Enfield, England (UK)).

    Interview

    Had a phone interview on a Monday and was happy that I got through to the next process which 2 days later was a group interview in the enfield store with 5 of people. When I got the email to go into the store and pick something I would have in my home turned out the person I was teamed up with had to speak about what I picked and why and vice versa. Then we had to go in teams and talk about a customer that's a a browser and one that's a mission customer. Was there for 3 hours not offered any refreshments at all but was told that we could buy coffee there. Thought it was a bit immature about the group session. Didn't really like how it went. Felt they favoured people that were more outspoken and when I did try to speak out wasn't heard

    Interview Questions

  3.  

    Sales Assistant Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Dunelm (London, England (UK)) in December 2016.

    Interview

    Applied online, had a phone interview got asked 5 simple questions, passed that and got a face to face interview. Took the day off college to attend this interview, manager looked scruffy and that distracted me. He didn't seem bothered however when it ended he made me feel like I had to job and said it went well. But when I got home I had an email from them saying someone else suited the role better, waste of time as I tried so hard

    Interview Questions

    • What is good customer service to you   Answer Question
    • Where would you place fans in the store on a hot day to attract customers to buy   Answer Question
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  5.  

    Sales Assistant Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Dunelm.

    Interview

    Applied online, took a telephone interview a week later. Then came into the shop to do a 1o minute interview with 2 people in the room - 1 took notes, the other asked questions.

    Interview Questions

  6.  

    Sales Assistant Interview

    Anonymous Employee in Nottingham, England (UK)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Dunelm (Nottingham, England (UK)) in November 2016.

    Interview

    first part of the interview process was a phone interview if u pass that u then get a 1.1 interview which i did and it was quite informal interview in the cafe area of the shop with the store manager

    Interview Questions

  7.  

    Sales Assistant Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Dunelm.

    Interview

    Went for a group interview at Enfield store, where 20 people turned up for 5 vacancies in a small room without ventilation or AC in a very hot day. First We were divided in two's were we had to chat each other for 5 minutes and after present our colleague to the group, second we were divided into groups of 3 where we had to choose an item and do a role play or a presentation to the group and the last task asked was to describe what kind of person is a mission, comparative and a browser customer. The group interview was longer than expected and was no time for the walking in to store so the HR manager said she was going in holidays but someone would contact us for the last part of the interview. 3 days later received an email saying I was not successful.

    Interview Questions

  8.  

    Retail Sales Assistant Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at Dunelm in August 2016.

    Interview

    I had a phone interview which was fine and then I had a 1-1 interview which wasn't so great. I felt like
    the staff were really looking down at me which made me feel very uncomfortable throughout the interview. I wouldn't recommend at all.

    Interview Questions

  9.  

    Sales Assistant Interview

    Anonymous Employee in Plymouth, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Dunelm (Plymouth, England (UK)) in August 2016.

    Interview

    Filled in online application form. received a telephone interview appointment. Had telephone interview. received notification of success and secondary interview date for in store. had secondary interview in store. Three days later got the news i had gotten the job. Whole process took approx ten days

    Interview Questions

    • What previous retail experience i had had   1 Answer

    Negotiation

    I was offered a 24 hour position and i asked what was the likelihood of extra hours. was told that there generally were extra hours available and how many would i consider. I replied i was looking for approx 40 hours per week. In the early days i generally had 32 average per week but since my contract has been increased and i now average 41 hours per week

  10. Helpful (10)  

    Sales Assistant Interview

    Anonymous Employee in Birmingham, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Dunelm (Birmingham, England (UK)) in March 2016.

    Interview

    Had to register with Dunelm and then get a "Dashboard" to log on to. They contact you by email and then you get a telephone interview. Quite a good system.

    Interview Questions

    • Why do you want to work at Dunelm?   1 Answer
  11. Helpful (2)  

    Coffee Shop Assistant Interview

    Anonymous Interview Candidate in High Wycombe, England (UK)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Dunelm (High Wycombe, England (UK)) in March 2016.

    Interview

    I had a phone interview which was great and simple they then asked me to come down to the store the next day. When I went into the store I was interviewed by the manager and a coffee shop superviser. They both looked miserable and like they couldnt wait to leave. They were intimididating and didnt prepare the questions beforehand. Also they didnt have my details even sent to them.

    Interview Questions

    • What would you do if there was a family taking up room and the store was busy   Answer Question
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