Salesforce Interview Question: During the case study - the r... | Glassdoor

Interview Question

Customer Success Manager Interview Reston, VA

During the case study - the role of the customer is to push

  back on the customer success manager regarding data quality and spending money on a vendor to fix the problem.
Answer

Interview Answer

2 Answers

10

The CSM should demonstrate to the customer the costs involved in having poor data and show that fixing the problem is less expensive.

Interview Candidate on Apr 9, 2010
1

I would illustrate to the client an example of bad data and the poor decisions that can follow. We've all heard about clinical studies where the understood results were later refuted or reversed. These examples can illustrate how important it is to be asking the right questions, capturing the right data and analyzing the results with the most clarity.

In order to get to the outcome where the data set is trustworthy, we have to invest in the analysis - early on - before trouble strikes. The longer term view will always pays dividends over short term savings.

Interview Candidate on May 19, 2016

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