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EXL Service

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EXL Service

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EXL Service Customer Service Representative Interview Questions

Updated Jun 8, 2022

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Found 5 of over 901 interviews

Interviews at EXL Service

Experience
Positive60%
Neutral40%
Getting an Interview
Employee Referral25%
In Person25%
Applied online25%
Difficulty
2.4
Average
HardAverageEasy

EXL Service

Anonymous Interview Candidate in Cape Town

No Offer
Neutral Experience
Easy Interview
Application

I applied through an employee referral. I interviewed at EXL Service (Cape Town) in May 2022

Interview

It was a group interview. It was quite easy and made me feel comfortable, the interview was like having a conversation with a group of friends. But unfortunately I did not get the job.

Interview Questions
  • Tell me about your self
    1 Answer
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EXL Service

Anonymous Employee in Manila, Manila

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 2 days. I interviewed at EXL Service (Manila, Manila) in Jul 2021

Interview

All the recruiters and assessors there are accommodating and nice to talk with. I actually applied last week and got the job offer on the following day. There are a lot of requirements, but they will help you to accomplish all. I already joined EXL today. Kudos to their Recruitment team

Interview Questions
  • What challenges did you experience with your previous employer? Do you have an Insurance Account background?
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Consultants of Fishbowl, I'm 31 and have ~$2m. No kids, student loans, etc... I'm also getting CTL'd. If you were in my position, would you scramble to get a new position or retire early?

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EXL Service

Anonymous Employee

Accepted Offer
Positive Experience
Average Interview
Application

I interviewed at EXL Service

Interview

Initial Interview - Conducted by the HR Team This was just about common questions on your daily life, how many years of experience you do have, things about yourself, took around 10 mins. Language Assessment - Conducted by their Indian Associate This was done over the phone too, has questions that will test your ability to answer questions quickly and how well can you express yourself using the English language. Final Interview - Conducted by on of their Account Supervisor This is like combination of the initial and the language assessment, they do ask you things about yourself, questions about your previous company and some questions about call handling.

Interview Questions
  • Tell me about yourself What is a good customer service experience Trait you want to change and why
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EXL Service

Anonymous Employee in Pune

Accepted Offer
Positive Experience
Easy Interview
Application

I applied through a staffing agency. The process took 1 week. I interviewed at EXL Service (Pune) in Jan 2020

Interview

Good :) Operations Manager was very friendly and curious to know about my interests. Asked me questions about my gap year and about my change of fields. Also a few questions about my interests !

Interview Questions
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EXL Service

Anonymous Employee in New Delhi

Accepted Offer
Neutral Experience
Average Interview
Application

I applied in-person. The process took 1 day. I interviewed at EXL Service (New Delhi) in Feb 2016

Interview

easy for the one who knows basic english and knows how to convince HR, they will ask you for night shifts mainly and negotiate on salary if you have prior experience

Interview Questions
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