Edward Jones BOA Branch Office Administrator Interview Questions | Glassdoor

Edward Jones BOA Branch Office Administrator Interview Questions

Updated May 23, 2017
104 Interview Reviews

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BOA Branch Office Administrator Interview

Anonymous Interview Candidate in Creve Coeur, MO
No Offer
Neutral Experience
Difficult Interview

Application

I applied online. I interviewed at Edward Jones (Creve Coeur, MO) in May 2017.

Interview

After I submit my application, around 3 weeks, I got an email from the company to let me select a time for the phone interview. There were 2 days with several spots available. I got a phone call at the exact scheduled time, and it took 30 minutes exactly. By the way, I like her voice.

Interview Questions

  • Describe a particular situation   1 Answer

Other Interview Reviews for Edward Jones

  1.  

    BOA Branch Office Administrator Interview

    Anonymous Interview Candidate in Houston, TX
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Edward Jones (Houston, TX) in April 2017.

    Interview

    Long and drawn out - not worth the salary they low ball applicants to take. Between the uneducated "robot screener" who asked the questions, couldn't pronounce my 1 syllable easy first name, to the fact she couldn't type well and had me repeat myself at least 5 times I'd say this was a complete bust. AFTER the 25 minute initial phone screen there's several - SEVERAL steps to go through on the computer for complete background and credit check - all of which I passed. Then there's a 1 hour 100 question assessment of situations "questionnaire" that takes about an hour or so, depending on the applicant. By the time THAT is over with you MIGHT get a face to face but don't hold your breath. For the $31k to $38k they were offering it was not worth the time nor the grief. Do yourself a favor and PASS on this mess. They can easily afford to pay more but choose to make applicants jump through more hoops than any job I have ever applied for - and I've worked with companies that dealt with NSA and Homeland Security.

    Interview Questions

    • Describe a situation where you faced a deadline   1 Answer
    • Describe a situation where you faced an irate customer and how did you handle them and keep their business   1 Answer
    • Describe a situation where you and your team were faced with a deadline but something came up and you all had to do something else.   1 Answer

  2.  

    BOA Branch Office Administrator Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Edward Jones in April 2017.

    Interview

    Had a phone interview with recruiter than I had a face to face interview with the Financial Advisor. After the face to face interview, I had to complete an online competency test.

    Interview Questions

    • Tell me a time when you failed at something and the outcome.   Answer Question

  3. Helpful (2)  

    BOA Branch Office Administrator Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6 days. I interviewed at Edward Jones.

    Interview

    You create an online account with Edward Jones and submit all the information, resume and other requested info. Then you submit for the location you want and within a day or a few days you will get an email to schedule a phone interview. Once you do the phone interview, you may be told them or in an email to finalize more paperwork which only requires a signature to release access to screening your pass employers I assume. Make sure you respond to the emails quickly and fill out all the paperwork. It is not much at all. Then you will get a call from the actual office that needs the BOA. They phone interviewer will give tons of info. They will ask if you have questions. I recommend interviewing in a mirror while talking to them. It helps to stay focused.

    Interview Questions

    • In your past work have you found and error you had made and how did you fix it?   3 Answers

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  5.  

    BOA Branch Office Administrator Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5+ months. I interviewed at Edward Jones (Saint Louis, MO).

    Interview

    I had my first interview on the phone in early November. Then at the end of November, I had a face to face interview. I received an offer in FEBRUARY!!! And then a month later- after stumbling on the website- I notice I'm no longer getting the job. Because of my background check. I didn't post a couple of past due accounts and I had something on my criminal report- but it was dismissed.
    So after 5 months... and an offer... I didn't get the job based on a couple of marks on my credit.

    Interview Questions

    • Ej has a strict questionnaire that they read off during an interview. How do you respond to a critical situation..   Answer Question

  6. Helpful (1)  

    BOA Branch Office Administrator Interview

    Anonymous Employee in Evansville, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Edward Jones (Evansville, IN) in March 2017.

    Interview

    Phone screening and behavioral questions interview. This was only the first step in a multi-step process. Next, I will have to submit an application to the specific branch I'm looking into and the FA will contact about a face to face interview.

    Interview Questions

    • Tell me about a time you had a tight deadline. What did you do and what were the results?   1 Answer
    • Tell me about a time there was an oversight. How was the oversight discovered, what did you do, and what were the results?   Answer Question
    • Tell me about a time responsibilities were added to your workload. What did you do and what were the results?   Answer Question

  7.  

    BOA Branch Office Administrator Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Edward Jones in March 2017.

    Interview

    It was a long process nearly six weeks to be contacted. I was scheduled for a telephone call from a recruiter. Lots of situation questions. They did ask about my previous work history going back 10 years.

    Interview Questions

    • What steps would you take to assist an unhappy client.   Answer Question

  8.  

    BOA Branch Office Administrator Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Edward Jones (Chicago, IL) in March 2017.

    Interview

    This was a phone interview prior to a in person screening, if I met the qualifications that they were looking for. I thought it was a good step, and I was able to ask questions about benefits during the call as well.

    Interview Questions


  9.  

    BOA Branch Office Administrator Interview

    Anonymous Interview Candidate in Warwick, RI
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. I interviewed at Edward Jones (Warwick, RI) in March 2017.

    Interview

    This has been a long interview process. I started with a face to face interview followed by a phone interview.Then another face to face interview. Seems like a lot for a Admin job.

    Interview Questions


  10.  

    BOA Branch Office Administrator Interview

    Anonymous Interview Candidate in Edmond, OK
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Edward Jones (Edmond, OK) in March 2017.

    Interview

    Phone screening, followed by face-to-face interview with Financial Advisor, followed by online assessment, followed by second face-to-face interview with other FA staff, After six weeks of this process, and being led to believe at both face-to-face interviews that I would be a good fit for the office and that I would be seeing an offer - instead I received a generic "we're moving forward with other candidates" email from the home office. No explanation was forthcoming.

    Interview Questions

    • Are you comfortable with doing the research within the home office to find out the answers you need without bothering the FA with your questions?   Answer Question

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