Enterprise Customer Service Representative Interview Questions | Glassdoor

Enterprise Customer Service Representative Interview Questions

Updated Jul 18, 2017
63 Interview Reviews

Experience

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63 Candidate Interview ReviewsBack to all Interviews

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Customer Service Representative Interview

Anonymous Employee in Oklahoma City, OK
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at Enterprise (Oklahoma City, OK) in March 2017.

Interview

First interview is a phone interview with General interview questions. Went over resume, HR talked about the position I applied for. Currently waiting on second phone interview. HR Very friendly

Interview Questions

  • Name a time you had to deal with an upset customer and how did you handle it?   1 Answer

Other Interview Reviews for Enterprise

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Enterprise (Houston, TX) in March 2017.

    Interview

    Easy going Pamela was a great recruiter. She mad me feel like I had a great chance at the 3 jobs she pointed out to me. I have a second interview in 3days.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Enterprise (Saint Louis, MO) in December 2016.

    Interview

    The interview was an introductory call, designed to determine if I would be a good fit to join their team. I answered a number of basic questions pertaining to my interest level.

    Interview Questions

    • Would I be able to accept their pay guidelines?   1 Answer
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Palm Desert, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Enterprise (Palm Desert, CA) in December 2016.

    Interview

    First, was a phone interview by one of their recruiters who asked you multiple questions about previous work history and experiences. Next they informed you in a week or so if you made it to the next interview step and if so you would get a interview with a Branch Manager and Area Manager for the location you applied for. Which that experience was awesome because they went over everything the job required and what they expected. Also, they answered every single question I had for them.

    Interview Questions

    • Where do you see yourself five years from now?   1 Answer

  4.  

    Customer Service Representative Interview

    Anonymous Employee in Honolulu, HI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Enterprise (Honolulu, HI) in November 2016.

    Interview

    Apply online, phone interview, in person interview with all preselected questions by Management.
    Talent acquisition met with Management to decide if hired. Called for training 2 days and then into work.

    Interview Questions


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 2 weeks. I interviewed at Enterprise (Atlanta, GA).

    Interview

    Interview went smoothly and promptly first off with a phone interview, then face to face the following day, interview questions were not hard just pretty straight forward, nice clean working environment.

    Interview Questions

    • What are you the best candidate for this position and why do you thing you would be the perfect fit for it?   Answer Question

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Enterprise (Atlanta, GA) in September 2016.

    Interview

    The interview is nothing to be nervous about depending on what you're pursuing. As long as you are comfortable and relaxed, you will do just fine. Also, make sure you make eye contact.

    Interview Questions


  7. Helpful (16)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Enterprise in January 2016.

    Interview

    I applied for the work from home position. I had to take a test before I had my interviews. I had two over the phone interviews. The interviews lasted 20 to 30 minutes. They asked very detailed questions during the interview. They called one of my references and did a background check after my second interview.

    Interview Questions

    • Discribe a time you had to deal with an unhappy customer.   Answer Question
  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Memphis, TN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Enterprise (Memphis, TN) in January 2016.

    Interview

    Started with a basic email interview containing 10 simple questions. From there the process forward was detailed to me. I knew exactly was to expect. The process was smooth and relaxed. Everyone was warm and inviting.

    Interview Questions


  9. Helpful (8)  

    Customer Service Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Enterprise (Phoenix, AZ) in November 2015.

    Interview

    After I summit my application, I got an email to verify my PC then get an appointment for a phone interview. The phone interview was nice and easy, with a few situational questions.

    Interview Questions

    • Tell me about a time you had a difficult client and how did you handle it?   Answer Question

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