Enterprise Customer Service Representative Interview Questions | Glassdoor

Enterprise Customer Service Representative Interview Questions

Updated Mar 30, 2017
62 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Oklahoma City, OK
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at Enterprise (Oklahoma City, OK) in March 2017.

Interview

First interview is a phone interview with General interview questions. Went over resume, HR talked about the position I applied for. Currently waiting on second phone interview. HR Very friendly

Interview Questions

  • Name a time you had to deal with an upset customer and how did you handle it?   1 Answer

Other Interview Reviews for Enterprise

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Enterprise (Houston, TX) in March 2017.

    Interview

    Easy going Pamela was a great recruiter. She mad me feel like I had a great chance at the 3 jobs she pointed out to me. I have a second interview in 3days.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Enterprise (Saint Louis, MO) in December 2016.

    Interview

    The interview was an introductory call, designed to determine if I would be a good fit to join their team. I answered a number of basic questions pertaining to my interest level.

    Interview Questions

    • Would I be able to accept their pay guidelines?   1 Answer

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Honolulu, HI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Enterprise (Honolulu, HI) in November 2016.

    Interview

    Apply online, phone interview, in person interview with all preselected questions by Management.
    Talent acquisition met with Management to decide if hired. Called for training 2 days and then into work.

    Interview Questions


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  5.  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 2 weeks. I interviewed at Enterprise (Atlanta, GA).

    Interview

    Interview went smoothly and promptly first off with a phone interview, then face to face the following day, interview questions were not hard just pretty straight forward, nice clean working environment.

    Interview Questions

    • What are you the best candidate for this position and why do you thing you would be the perfect fit for it?   Answer Question

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Enterprise (Atlanta, GA) in September 2016.

    Interview

    The interview is nothing to be nervous about depending on what you're pursuing. As long as you are comfortable and relaxed, you will do just fine. Also, make sure you make eye contact.

    Interview Questions


  7. Helpful (15)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Enterprise in January 2016.

    Interview

    I applied for the work from home position. I had to take a test before I had my interviews. I had two over the phone interviews. The interviews lasted 20 to 30 minutes. They asked very detailed questions during the interview. They called one of my references and did a background check after my second interview.

    Interview Questions

    • Discribe a time you had to deal with an unhappy customer.   Answer Question

  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Memphis, TN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Enterprise (Memphis, TN) in January 2016.

    Interview

    Started with a basic email interview containing 10 simple questions. From there the process forward was detailed to me. I knew exactly was to expect. The process was smooth and relaxed. Everyone was warm and inviting.

    Interview Questions


  9. Helpful (8)  

    Customer Service Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Enterprise (Phoenix, AZ) in November 2015.

    Interview

    After I summit my application, I got an email to verify my PC then get an appointment for a phone interview. The phone interview was nice and easy, with a few situational questions.

    Interview Questions

    • Tell me about a time you had a difficult client and how did you handle it?   Answer Question

  10. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Enterprise.

    Interview

    Quick response from the initial app. online testing to make sure you can do the job, multiple interviews. If applying for an online position it will take a long time to get started. They hire in waves and the wait could be up to 3 months.

    Interview Questions

    • They will verify all of your work experience and ask how it will assist you in this potential job.   1 Answer

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