Epic Systems Corporation (Wisconsin) Technical Service Representative Interview Questions | Glassdoor

Epic Systems Corporation (Wisconsin) Technical Service Representative Interview Questions

9 Interview Reviews

Experience

Experience
75%
0%
25%

Getting an Interview

Getting an Interview
38%
25%
12%
12
12

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy

9 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty

 

Technical Service Representative Interview

Anonymous Employee in Verona, WI
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 4+ weeks. I interviewed at Epic Systems Corporation (Wisconsin) (Verona, WI).

Interview

The interview process consisted of a phone interview, followed by online questionnaires, then the on site interview. The phone interview was a basic personality interview, with questions about living in Wisconsin, about working in healthcare, etc. They basically wanted to make sure you were not a sociopath or lying on your resume/application. The online questionnaires were standard personality/skills ones. The on site interview was a standard "what would you do in X situation" style interview followed by a couple of tests. The tests were for computer skills and basic programming. You didn't have to write in a specific language, as no one knows how to write in M (the languate they work with) anyway.

Interview Questions

  • Tell me a time when you had an issue with a coworker and how did you resolve it?   Answer Question

Other Interview Reviews for Epic Systems Corporation (Wisconsin)

  1.  

    Technical Service Representative Interview

    Anonymous Employee in Madison, WI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 7+ weeks. I interviewed at Epic Systems Corporation (Wisconsin) (Madison, WI) in January 2015.

    Interview

    1st: phone interview to figure out logistics, not many interview type questions (when could you start, how often would you mind traveling, would you relocate to WI,etc)
    2nd: logic and coding online placement tests. These are just to see where you are and how you think through logic problems, even the coding sections are just to see your thought process, they aren't even in a specific language.
    3rd: personality test. I think this is just to see exactly what role you would be a good fit for.
    4th: on-site interview. They let me bring my husband from VA to WI to visit the city! The on-site had tours and meetings and a few different types of interviews. One interview about issue prioritization and important steps. One interview about personality and situation-specific questions. Lastly, one interview about next steps and logistics.

    Interview Questions

    • How would you prioritize a set of healthcare EMR technical issues?   Answer Question
    • How would you deal with a physician who doesn't think you know what you're talking about?   Answer Question

  2.  

    Technical Service Representative Interview

    Anonymous Interview Candidate
    No Offer

    Application

    I applied through college or university. The process took 4+ weeks. I interviewed at Epic Systems Corporation (Wisconsin).

    Interview

    I first applied through my college job fair. The recruiter submitted my information into their system and I got their email after about a week later. I was set up for a 30min phone interview. They asked me basic questions like any other interviews. Then I was set up for an assessment test. After that, I was disqualified. Good to have at least a basic computer programming skill.

    Interview Questions

    • The assessment test really tests how well you do problem solving, such as some math problems and how fast you get adapted to the new programming.   Answer Question
  3.  

    Technical Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Epic Systems Corporation (Wisconsin) in December 2012.

    Interview

    Began with a basic phone screening to go over details from my application with someone with HR, which led to them asking if I'd be interested in interviewing for a different position as well. This was followed by another phone interview with someone in the role I had applied for with pretty standard questions about my background, what I'm looking for, why I think I'd be a good fit, etc. After this I went for a 10 hour day on campus which involved meeting with several people both individually and in small groups, as well as several hours of testing on logic, verbal skills, and programming. After that I received an offer and had a follow-up call with someone on the team I'd actually be working on. The whole process from application to signing my offer was about 1 month.

    Interview Questions

    • Very detailed 'what would you do?' case scenario questions using Epic internal language that seemed to be looking for a specific answer, but the interviewer would not answer any questions for background info or context.   Answer Question

  4. Helpful (3)  

    Technical Service Representative Interview

    Anonymous Employee in Verona, WI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5+ weeks. I interviewed at Epic Systems Corporation (Wisconsin) (Verona, WI) in October 2012.

    Interview

    The process began after I applied online. I had an initial phone interview with a current TS representative who told me about his work and his view of the company. He lacked much flair in his presentation, but I think I appreciated that.

    Then I completed a personality Profile for the company. After about a week, they notified me I had been selected for an on-site interview; I came on Sunday, had dinner with a current employee that night, they put me up in the Hyatt downtown, and the following morning I had a marathon of interviews and assessments.

    Two things to take away: (1) the interview process is variable, even within the same department and time period and (2) the company does have some growing pains. Some of my fellow interviewees had already taken their assessments; others, like myself, were tested that day. We were transferred between many different people throughout the day; I must have met at least 10 by the end of it all. About the growing pains, I would say that this is a good sign for prospective employees (this industry is doing much better than, say, the financial industry). But be cautioned that it may be rather easy to slip through the cracks if you don't self-advocate. An example of the disorganization of their growth is that a week after my on-site interview, I received an email from another HR rep asking me if I would be interested in beginning the interview process for TS at Epic. Oops!

    A week later I got a call asking me if I would be more interested in the EDI department as an Integration Engineer, to which I said yes (for various reasons, among them, EDI is much smaller than TS as a department.)

    Interview Questions

    • They have a type of case study interview during the marathon day. They will ask you tough questions; I can't say how I performed, but I did make sure to illuminate my thought process with specific questions before deciding on an answer.   Answer Question

    Negotiation

    Asked about a separate position; spoke with employee in that department (EDI) and was asked afterwards which position sounded like a better fit for me.


  5. Helpful (1)  

    Technical Service Representative Interview

    Anonymous Employee in Verona, WI
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through other source. The process took 2+ months. I interviewed at Epic Systems Corporation (Wisconsin) (Verona, WI) in April 2012.

    Interview

    Initially contacted by email to answer a timed questionnaire with some logic, puzzle, and opinion-based questions. Round 2 was a scheduled phone interview with someone working in the role I was applying for. Round 3 was an optional dinner with a couple hosts from the company and other interviewees the night before the on-site interview. Round 4 was finally the on-site interview which began at 9 AM and lasted until 3 PM. It consisted of the following:
    - A scenario-based interview with a staff member in the role you are interviewing for
    - One-on-one Q and A with a senior staff member in the role you are interviewing for
    - Multiple timed tests on math, logic, and grammar
    - Lunch in the cafeteria with 1 staff member and a couple other interviewees
    - An interview with a member of the Human Resources Department
    - A non-timed test on coding ability where you are presented with a task and need to write the code that would accomplish it.

    I received a call with the job offer from the same HR person I interviewed with about 2 or 3 weeks after the on-site interview.

    Interview Questions

    • What are five things you are not?   1 Answer

  6. Helpful (1)  

    Technical Service Representative Interview

    Anonymous Interview Candidate in Madison, WI
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4 weeks. I interviewed at Epic Systems Corporation (Wisconsin) (Madison, WI) in December 2011.

    Interview

    I initially received a recruiting email from Epic after allowing Teach for America to pass my information along to other companies and organizations that were recruiting. Initially I was not interested, but I saved the email and decided to come back to this after I switched tracks from teaching. I was recruited for the Project Manager position, but when I applied for that, apparently my personality wasn't a good fit and it was suggested I apply for a position in Technical Services.

    The process started with an "informal" phone interview which was conducted by someone in TS. Clearly not a professional recruiter (at the end there was about a 15 second pause after I finished talking... apparently he was waiting for me to close the conversation? Weird), but it was all right. They place a ton of weight on things like grades and test scores, so since I had high SAT and GRE scores, I wasn't surprised when I heard that Epic wanted to bring me on campus for and interview.

    They paid for transport to Madison and put me up in a great hotel, with a delicious free dinner/info time with current employees. The actual interview process the next day consisted of a lot of different tests to verify technical aptitude, along with performance questions to gauge how I'd handle high-pressure situations. It was pretty comprehensive.

    Three days or so later I got a call congratulating me on an offer (very generous, financially). I told them I needed a couple of weeks to decide because of things I was waiting to hear back from, and eventually I declined the offer.

    Interview Questions

    • What would you do in a situation where several customers needed things fixed ASAP and you had to prioritize?   Answer Question
    • What 5 things are you not?   Answer Question

    Reasons for Declining

    1) I didn't want to live in Madison.

    2) I sort of wanted to have a life and not be working 50+ hour weeks regularly.


  7.  

    Technical Service Representative Interview

    Anonymous Interview Candidate in Madison, WI
    Declined Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 2 weeks. I interviewed at Epic Systems Corporation (Wisconsin) (Madison, WI) in May 2011.

    Interview

    It was a day long interview. First they give you a tour of the office and provide lunch. Then you have multiple interviews with a few different people. There's a math test and a programming test at the end of the day.

    Interview Questions

    • Name five things you are not.   1 Answer
  8. Helpful (1)  

    Technical Service Representative Interview

    Anonymous Employee in Madison, WI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 1 day. I interviewed at Epic Systems Corporation (Wisconsin) (Madison, WI) in April 2010.

    Interview

    Epic makes a great first imporession when you visit the campus. The buildings are wonderful with all different themes, the people are nice, and the interviews aren't that taxing (speaking as an MBA graduate, it might be harder for undergrads with no work experience). I would caution though that success at Epic is as much about cultural fit as anything and it is difficult to accurately gauge the culture from the interview process.

    Interview Questions

    • Name 5 things you are not.   Answer Question
    • Here is a list of things you need to do today. Tell me how you would prioritize them and why.   Answer Question

    Negotiation

    Epic doesn't negotiate, particularly in this bad economy when they are one of the few companies with jobs. They tell you their offer and you can either take it or leave it and they don't particularly care which because there are other people willing to take it and their process considers new hires to be relatively fungible.


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.