Equity Trust Company Customer Service Team Interview Questions | Glassdoor

Equity Trust Company Customer Service Team Interview Questions

Interviews at Equity Trust Company

2 Interview Reviews

Experience

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Helpful (1)  

Customer Service Team Interview

Anonymous Employee in Berea, OH
Accepted Offer
Neutral Experience
Difficult Interview

Application

I applied through other source. The process took 2 weeks. I interviewed at Equity Trust Company (Berea, OH) in September 2008.

Interview

I interviewed with a team lead and she seemed nice. I had had problems hearing the teting and actually failed one part of the test and they called me back in for a second test. Which I passed with flying colors. They do use the prove it suit.

Interview Questions

  • The volume on the computer was too low   2 Answers

Negotiation

There was no negotiation. Straight offer of 11.00 an hour.

Other Interview Reviews for Equity Trust Company

  1.  

    Customer Service Team Interview

    Anonymous Employee in Berea, OH
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Equity Trust Company (Berea, OH) in July 2012.

    Interview

    I was contacted by email at first to provide times during which I would be available for a phone interview. The position for which I applied was part of the operations team. On the phone, the HR representative and I discussed salary expectations, previous employment experiences, and the opportunity to be a part of the sales and/or operations team for the company.

    I received a 1:1 interview after the phone interview. The individual with whom I met was truthful, though not very professional in demeanor. The phone interview quickly became null, as the position we discussed in the 1:1 interview was for that of a customer service representative for the company's call center. The salary expectations went out the window. I soon came to find out that the new-hire's were being hired in at a rate that was higher than that of the individuals who trained us. I was part of a new-hire team with approximately 12-15 others who also had a skewed understanding of what we were in for.

    Interview Questions

    • "If I gave you a piece of paper and a pencil, what would be the first thing you wrote down?"   1 Answer

    Negotiation

    There was no negotiation - the rate at which the new-hire's were hired at was firm; $12.50/hr.


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