Esri Customer Service Representative Interview Questions | Glassdoor

Esri Customer Service Representative Interview Questions

Interviews at Esri

2 Interview Reviews

Experience

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Helpful (1)  

Customer Service Representative Interview

Anonymous Employee in Redlands, CA
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. I interviewed at Esri (Redlands, CA) in January 2016.

Interview

I had 2 Phone Interviews, followed by 1 in person interview with my interviewer, then 1 interview with the Customer Service Manger, then 1 final Interview with the CEO of the entire Company (Laura Dangermond). So, 5 interviews total. It was stressful, but ultimately so worth it. This Job allows me to work Full time and get benefits for me and my family, as well as go to school full time to complete my degree.

Interview Questions

  • Give an example of when you delt with an angry customer   1 Answer

Other Interview Reviews for Esri

  1. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Esri.

    Interview

    So far I have had one phone interview, I go in next week for some testing and another interview with the department head. Interview was fairly standard. They WILL ask you about the company so be sure to research it!

    Interview Questions

    • How did you hear about ERSI
      What do you know about ERSI
      Why do you want to work for ERSI
      Tell us about a time you had a conflict with a coworker
      Give an example of dealing with an angry customer - how did you handle it
      How do you deal with angry customers
      What two characteristics do you have that make you a good fit for this job
      Tell us about your college experience
      Why did you leave your previous jobs   Answer Question

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