Evernote Customer Support Representative Interview Questions | Glassdoor

Find jobs for Customer Support Representative

Evernote Customer Support Representative Interview Questions

Interviews at Evernote

4 Interview Reviews

Experience

Experience
50%
50%
0%

Getting an Interview

Getting an Interview
75%
25%

Difficulty

2.0
Average

Difficulty

Hard
Average
Easy

 

Customer Support Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview

Application

I applied in-person. The process took 2 days. I interviewed at Evernote in October 2013.

Interview

The interview process was enjoyable. Met with management team and then met with the people who would be performing the same duties as me. The whole thing was very light and welcoming.

Interview Questions

Other Interview Reviews for Evernote

  1.  

    Customer Support Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Evernote in July 2014.

    Interview

    1. Email from recruiter, set up phone screen
    2. Phone screen lasted 12 minutes
    3. Thought I had failed the phone interview, but I was assigned a written exercise (because I asked about the next steps)
    4. Written exercise of "How to..." (I'm sure the topic is different for everybody, so don't bother preparing for it). It is not timed, you finish it and submit it by email.
    5. Phone Interview with a hiring manager. What it was supposed to last 35 to 45 minutes, it lasted 10!
    6. No follow up email. After trying to contact the recruiter for two weeks, I got a "No, thank you."

    Interview Questions

    • Tell me about yourself. What do you know about Evernote? Do you have any questions for me? (Yeah both interviews were basically only these three questions)   1 Answer

  2.  

    Customer Support Representative Interview

    Anonymous Employee in Redwood City, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Evernote (Redwood City, CA) in February 2013.

    Interview

    Online application - recruiter contact for phone screening - details about past professional experience and salary expectations - the complete process required at least 5 interviews with related professionals from within and outside of the department

    Interview Questions

  3. Helpful (1)  

    Customer Support Representative Interview

    Anonymous Interview Candidate in Austin, TX
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Evernote (Austin, TX) in March 2018.

    Interview

    1. Had an initial phone screening with a Senior Recruiter (30 min).

    2. Phone interview with the hiring manager (30 min).

    3. Invited to an onsite interview which was divided into 4 segments: meet and greet with the office manager, 1st round with 2 senior managers in the support department, 2nd round met with the hiring manager whom I spoke on the phone with and the training and implementation manager, 3rd round was a written test asking "Describe how to make a PB&J sandwich?" (2 Hours total)

    3. After this onsite interview I was told by the Senior Recruiter that he would reach out to me with their decision but he never did. After a week went by I had to send another follow up email requesting to know if they had decided to move forward with my application. They then proceeded to respond with a generic email saying I didn't get the job. I'm perfectly fine that I didn't get the job though I was disappointed. Only thing that rubbed me the wrong way was they sent me the incorrect generic email. The email they sent me thanked me for speaking with them on the phone... Huh? We spoke onsite! Sent them a follow up email thanking them for letting me know but recommended they be more courteous of people's time and let them know of their decisions rather than leaving them in the dark. As well when you send a rejection email at least do your due diligence and make sure you send the correct generic email.

    Interview Questions

    • Describe for me a time you had to help a customer with a major issue they were experiencing and the process you took to get that issue resolved?   Answer Question

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.