Apple Interview Question: Explain to a caller what to d... | Glassdoor

Interview Question

At Home Advisor Interview Cleveland, OH

Explain to a caller what to do if they have just dropped

  their IPad.

Interview Answer

5 Answers


I said that I would ask them to inspect the device for visible damage. If the screen is broken I would advise them to be careful not to cut themselves.

Interview Candidate on Oct 13, 2013

I will ask them to pick it up and be mad at them for being careless lol

Rohit on Oct 22, 2013

i would empathize first, because they're probably upset or frustrated. then i would check for visible damage as stated above.

Anonymous on Nov 13, 2013

Ask then to check for any damages, express how sorry I am and see if they have a warranty on there iPad for them

Anonymous on Feb 2, 2015

First empathize with them. Ask them to inspect the device. Is there any physical damage such as a cracked screen or damage to where screen does not come on. If damage exist advise them to be careful not to hurt themselves as the cracked screen could be sharp. I would then ask if they know if they have apple care.

Anonymous on Sep 16, 2015

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