Facebook User Experience Researcher Interview Questions | Glassdoor

Facebook User Experience Researcher Interview Questions

Updated Apr 22, 2017
25 Interview Reviews

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Helpful (6)  

User Experience Researcher Interview

Anonymous Employee in Menlo Park, CA
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied through an employee referral. The process took 5 weeks. I interviewed at Facebook (Menlo Park, CA) in January 2017.

Interview

Caveat: I was referred internally.

1. Call from recruiter. We talked about my experience, plans for the future, and why Facebook for half an hour.

2. 45 min teleconference interview with a research manager. I was given a hypothetical problem and was asked to go through my research process.
Manager: "Think about your favorite app besides Facebook."
Me: "app A is my favorite because of x,y,z."
Manager: "Imagine that this app has not been released yet." Walk me through how you would research the user experience."

3. I was told I made it to the final round. The recruiter send me a research challenge 3 days before the onsite. It asked me to think about a UX issue with FB and come up with a research plan that I would then present to multiple researchers at Facebook.

4. The onsite. I presented my research plan for 45 min, including questions. After that I had a 20 min break to relax. Then I had back-to-back 1:1 interviews with two people in the room besides me: the main interviewer and a trainee. They asked me to justify details about my research plan and had me come up with research processes and plans for hypothetical situations.

Interview Questions

  • Imagine that Instagram is more successful in Thailand than it is in the US.

    1. What are some reasons this could be?

    2. How would you go about conducting research in this scenario?  
    1 Answer

Other Interview Reviews for Facebook

  1.  

    User Experience Researcher Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 6+ weeks. I interviewed at Facebook (New York, NY) in January 2017.

    Interview

    3 round interview.

    1. Pre-screening with a recruiter
    2. BlueJeans interview with a UX researcher
    3. Video conference with three UX researchers

    I really enjoyed talking with people here during the interview. Most questions are focusing on your methods. Nothing about my previous project, but a lot of hypothesis scenarios. So, make sure you have a grasp knowledge about how to choose method under different conditions.

    The final round is a 30 mins presentation. And they will ask you questions based on your presentation. They asked really interesting, deep, and realistic questions. I really enjoyed their questions because they definitely inspired me and gave me new insights to think about a same problem from different perspectives.

    Interview Questions

    • What are the pros and cons of xxx method (a specific method) ?   Answer Question

  2. Helpful (4)  

    User Experience Researcher Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 12+ months. I interviewed at Facebook.

    Interview

    I was referred by an employee. I had a phone-screen interview with a recruiter that went very well. She said she wanted to move me to the next step. But then, she didn't get back to me about it. I followed up several times, even running into her at an event three months later where, without being prompted, she said, "oh, right, I need to get back to you." She never did follow up. It wasn't until almost a year later when I decided to email her again that I got the "you didn't have the experience we were looking for" reply. How disrespectful to give candidates the silent treatment instead of being forthcoming.

    Interview Questions


  3.  

    User Experience Researcher Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through a recruiter. I interviewed at Facebook in October 2016.

    Interview

    It is a three stage process interview, although I did not make it past the second interview. The first was a regular chat with a recruiter who gave me a bit of info about the position and asked about my background. The second was a skills interview with a researcher. This was a tough interview, in my honest opinion. They didn't ask anything that I thought was entirely unusual, but it was difficult to gauge their response. I felt there were several ways to answer the question, but they wanted me to stick to one. I also did not get a clear explanation about the type of person they were looking for, but perhaps that was intentional. The third stage would have been a presentation to be done remotely based on something they would have given me a week to prepare.

    Interview Questions

    • To defend to a manager why I thought the method I picked was the best.   Answer Question

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  5. Helpful (14)  

    User Experience Researcher Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 5 days. I interviewed at Facebook (San Francisco, CA).

    Interview

    There was a phone screen with the recruiter then a couple days later I had a video conference with a researcher at facebook.

    The recruiter gave me a lot of great information about what to expect from the process, which was pretty accurate for the stage I got to. The recruiter read off a list of research methods and asked me to indicate my level of knowledge for each. The recruiter mentioned it was important I be honest about how confident I feel with each method. That statement made me start questioning my competency on some of the methods I'm not as strong in, when in reality I am an expert in all of them. I feel like the way the recruiter asked the question was meant for the candidate to second-guess their competency.

    The video conference with the researcher was a little nerve-wracking and also messed with my head. I have several years of research experience, but the researcher asked me two hypothetical questions (which I wasn't expect to be asked until onsite interview stage) and while I was answering how I would solve a research scenario, the researcher kept a straight-face and probed with follow up questions that made me feel like I was answering incorrectly which of course made me feel less confident about my answers and I'm sure that came across in the interview.

    I should mention this was my first interview in over two years and I was a little nervous, so this could be why I didn't do as well as I thought I would. I have interviewed at Google for a user researcher position and wasn't asked hypotheticals until I was onsite. I was allowed to work on the white board and had more time to answer them. I was surprised to get these types of research scenarios in a phone interview. That's the main reason why I think it was difficult.

    Interview Questions

    • Think of your favorite app. How would you go about studying decreased engagement for that app? What would you tell PMs about why you chose that research method?   1 Answer

  6.  

    User Experience Researcher Interview

    Anonymous Interview Candidate in Mountain View, CA
    No Offer
    Negative Experience

    Application

    I applied through an employee referral. The process took 6 weeks. I interviewed at Facebook (Mountain View, CA) in May 2016.

    Interview

    A friend referred me to Facebook and about 2 weeks later I received an email asking for times the recruiter could speak with me. I replied within an hour giving over half of the work hours of the following week (and yes I was in the same timezone). I did not hear back. At the end of Wednesday I sent my availability for the following week and got an out of office reply. A day after the previous email said she would be back I sent ANOTHER email. Over the next 48 hours we agreed on a time to speak the next week. I never actually spoke with her because by the day we were scheduled for I had gone through the whole interview process with 2 companies and was negotiating offers.


  7. Helpful (7)  

    User Experience Researcher Interview

    Anonymous Interview Candidate in Menlo Park, CA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at Facebook (Menlo Park, CA) in April 2016.

    Interview

    I met a recruiter at a conference and I submitted my resume directly to them. A month later I had my first phone interview with one of the hiring managers at their HQ in Menlo Park. The interview was about 30 minutes and consisted of questions about why I want to work at FB, what my research interests are, and what research methods I use. I was also asked what I might want to work on at FB. A few weeks later I had a video interview with one of the UX researchers in Menlo where they asked me to pick a product, identify a UX problem, and describe how I would conduct research. A couple of weeks later I was told that I had made it to the final round of interviews which consisted of going on site to Menlo Park. Part of the final round involved getting a research problem 48 hours before the interview that I needed to prepare a talk on how I would design the research. On site I was there from 9am to 3pm, where I gave my talk, answered questions about my research design, and then had four seperate ~40 minute interviews. Questions in the individual interviews addressed my research interests, my interests in broader current issues around UX and communication technology, and personal working style and collaboration style. Everyone was really nice, the campus is an amazing place to visit, and the food was excellent.


  8. Helpful (11)  

    User Experience Researcher Interview

    Anonymous Employee in Menlo Park, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 6 weeks. I interviewed at Facebook (Menlo Park, CA) in March 2016.

    Interview

    1) The recruiter emailed me about doing an initial 30-minute phone screen with them
    2) A 45-minute interview with a UX Researcher
    3) The onsite interview at Facebook Headquarters with a presentation and 3 1-on-1 interviews (completely paid for btw!)

    Although nerve-racking, I really enjoyed the interview process. The recruiter kept me up-to-date every step of the way and was very supportive. Prepare yourself for the presentation very very well - it is like a dissertation defense, no joke. You must know how to defend what you choose to present in front of the interviewers. However, I really enjoyed talking to each one of them - it was more like a conversation than an awkward, forced interview.

    Interview Questions

    • Know (in detail) how Facebook is like and unlike other social media apps.   Answer Question

  9.  

    User Experience Researcher Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at Facebook (New York, NY) in March 2016.

    Interview

    A recruiter first contacted me after submitting my application via an internal referral. Chatted with recruiter for 40 mins re. my experience and questions for the job. Was very thorough. Then 3 weeks later a face to face video interview was scheduled to assess my technical skills. The interviewer was very efficient and professional. During the video interview, all questions were behavioral and technical, none touched on my past experience.

    Interview Questions

    • What is your favorite site or app besides Facebook and why?   Answer Question

  10. Helpful (8)  

    User Experience Researcher Interview

    Anonymous Interview Candidate in Menlo Park, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at Facebook (Menlo Park, CA) in February 2016.

    Interview

    Was contacted by two different recruiters at different points in the year. Initial phone screen was about 30 minutes long and comprised of general questions about career and interests, as well as rating one's expertise level in various methods. Next step was to take a 45-minute video call interview with a researcher to run through a simulated scenario of a research project. Last step was an on-site interview that started with a 45-minute research presentation (you have 3 days days to prep, but was pretty difficult given that I had a day job) with Q&A, lunch with a researcher, and four 1:1 interviews that were 45-minutes each. Recruiters were nice and helpful. Panel members had various backgrounds and experiences, and would engage depending on how familiar they were with your background or skills (some friendly, others not as much...but general feeling of being rushed and pressed for time). Decision was made in a few days, but no feedback provided from final round (also noticed that recruiter copy-pasted a template email based on the differences in fonts which made it more impersonal).

    Interview Questions

    • Tell me about a weakness that a past manager had mentioned you had (paraphrased). What would you consider one of the most difficult challenges you've had as a researcher? What would you tell someone if they came to you and said that they wanted a bigger sample size for interviews or a survey?   Answer Question

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