Facebook User Experience Researcher Interview Questions | Glassdoor

Facebook User Experience Researcher Interview Questions

Updated Jun 5, 2017
26 Interview Reviews

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Helpful (1)  

User Experience Researcher Interview

Anonymous Interview Candidate in Menlo Park, CA
Declined Offer
Positive Experience
Average Interview

Application

I applied through a recruiter. I interviewed at Facebook (Menlo Park, CA) in April 2017.

Interview

I was approached by a Facebook recruiter over email, I had no prior relationship. Technical interview via video, followed by an on-site. The whole process took about 5 months. Recruiter contact, call within a few weeks, video screen within a week or two of that, then a long delay of 6-7 weeks waiting for an on-site slot, ~3 weeks after receiving an offer to finish the process with other companies.

The technical interview was very by-the-book and focused on hypothetical scenarios. I don't think I was asked a single question about my own experience and background (although I worked bits of this in via my answers). I'm normally able to establish a good rapport in interviews – as a researcher this is part of my job – but my interviewer seemed to have a very strict process or else had places to be. This made it hard to gauge my performance, but I got a positive response within a few days.  

Onsite began with a research presentation based on a prompt they gave me 1 week before the onsite – a hypothetical research scenario, NOT the standard job talk. I'm a mixed methods researcher but have been qualitatively focused for a few years now, so I was concerned about detailed quant questions and did a lot of review. I thought I'd need to be able to talk about sums of squares, maybe write out how an ANOVA worked. I didn't get any questions about this. A few questions about my survey methodology... I mentioned using Cronbach's alpha and that was it.

Across both interviews, Facebook was very focused on overseas research and emerging markets. I have no experience in this area and haven't worked with a research vendor and was not expecting these questions. I was honest about my lack of experience here, as well as my interest in the area. A key point my recruiter made which I think served me well was being honest about my skills: where I was an expert, where I had real experience, and where I would be learning new skills.

Facebook made a tremendous positive impression on me during the onsite. It absolutely feels like a smaller, more vibrant company than it should. Everyone I met with was excited about what they were doing and excited to talk to me as a potential colleague.

I got a positive response a few days later, followed by an extremely competitive first offer. I ended up accepting an offer at a different company where I wouldn't have to relocate, but it was a far harder decision than I anticipated.

Interview Questions

  • This fantastic blog post (not mine) has a number of questions from Facebook and others. I was asked several questions from this list verbatim.

    https://uxdesign.cc/46-interview-questions-for-user-experience-researchers-at-google-amazon-microsoft-and-facebook-c582827267b9  
    Answer Question

Other Interview Reviews for Facebook

  1. Helpful (1)  

    User Experience Researcher Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 6+ weeks. I interviewed at Facebook (New York, NY) in January 2017.

    Interview

    3 round interview.

    1. Pre-screening with a recruiter
    2. BlueJeans interview with a UX researcher
    3. Video conference with three UX researchers

    I really enjoyed talking with people here during the interview. Most questions are focusing on your methods. Nothing about my previous project, but a lot of hypothesis scenarios. So, make sure you have a grasp knowledge about how to choose method under different conditions.

    The final round is a 30 mins presentation. And they will ask you questions based on your presentation. They asked really interesting, deep, and realistic questions. I really enjoyed their questions because they definitely inspired me and gave me new insights to think about a same problem from different perspectives.

    Interview Questions

    • What are the pros and cons of xxx method (a specific method) ?   1 Answer

  2. Helpful (7)  

    User Experience Researcher Interview

    Anonymous Employee in Menlo Park, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 5 weeks. I interviewed at Facebook (Menlo Park, CA) in January 2017.

    Interview

    Caveat: I was referred internally.

    1. Call from recruiter. We talked about my experience, plans for the future, and why Facebook for half an hour.

    2. 45 min teleconference interview with a research manager. I was given a hypothetical problem and was asked to go through my research process.
    Manager: "Think about your favorite app besides Facebook."
    Me: "app A is my favorite because of x,y,z."
    Manager: "Imagine that this app has not been released yet." Walk me through how you would research the user experience."

    3. I was told I made it to the final round. The recruiter send me a research challenge 3 days before the onsite. It asked me to think about a UX issue with FB and come up with a research plan that I would then present to multiple researchers at Facebook.

    4. The onsite. I presented my research plan for 45 min, including questions. After that I had a 20 min break to relax. Then I had back-to-back 1:1 interviews with two people in the room besides me: the main interviewer and a trainee. They asked me to justify details about my research plan and had me come up with research processes and plans for hypothetical situations.

    Interview Questions

    • Imagine that Instagram is more successful in Thailand than it is in the US.

      1. What are some reasons this could be?

      2. How would you go about conducting research in this scenario?  
      1 Answer

  3.  

    User Experience Researcher Interview

    Anonymous Interview Candidate in Mountain View, CA
    No Offer
    Negative Experience

    Application

    I applied through an employee referral. The process took 6 weeks. I interviewed at Facebook (Mountain View, CA) in May 2016.

    Interview

    A friend referred me to Facebook and about 2 weeks later I received an email asking for times the recruiter could speak with me. I replied within an hour giving over half of the work hours of the following week (and yes I was in the same timezone). I did not hear back. At the end of Wednesday I sent my availability for the following week and got an out of office reply. A day after the previous email said she would be back I sent ANOTHER email. Over the next 48 hours we agreed on a time to speak the next week. I never actually spoke with her because by the day we were scheduled for I had gone through the whole interview process with 2 companies and was negotiating offers.


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  5.  

    User Experience Researcher Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through a recruiter. I interviewed at Facebook in October 2016.

    Interview

    It is a three stage process interview, although I did not make it past the second interview. The first was a regular chat with a recruiter who gave me a bit of info about the position and asked about my background. The second was a skills interview with a researcher. This was a tough interview, in my honest opinion. They didn't ask anything that I thought was entirely unusual, but it was difficult to gauge their response. I felt there were several ways to answer the question, but they wanted me to stick to one. I also did not get a clear explanation about the type of person they were looking for, but perhaps that was intentional. The third stage would have been a presentation to be done remotely based on something they would have given me a week to prepare.

    Interview Questions

    • To defend to a manager why I thought the method I picked was the best.   Answer Question

  6.  

    User Experience Researcher Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Facebook (London, England (UK)) in October 2016.

    Interview

    I was contacted by a recruiter through LinkedIn and we had an initial phone screening where I was asked questions about my experience. The recruiter told me a little about the company benefits and then briefed me for the next interview which would take place over a phone call. The call took place at around 7pm in the evening (UK time) with a staff member in one of the US offices.

    The recruiter messed me about a little arranging a call for a particular date (which I spent time preparing for) and then nobody called or got in touch to tell me it was not happening. The next day I got an official email from somebody at Facebook with details about a video conference call (the recruiter told me it would be by phone) and it was properly arranged for five days later.

    The video call interview itself was good and quite relaxed. The recruiter was meant to have asked me a series of questions about my skill set previously (qualitative vs quantitative research strengths) which had not been completed so the interviewer had to rush through that part. The answers you give influence the questions they ask you in the interview. Subsequently, because this bit was rushed, I was categorised as more of a qualitative researcher, which isn't really accurate. They might have established that with a bit more time to talk about my skill set.

    The interviewer asked me about an app I liked, then gave me a scenario about how I would plan a research project in three weeks to answer an engagement question.

    One piece of advice: listen to the pre-interview instructions about not preparing beforehand. Because I spent time preparing, I ended up trying to tell the interviewer everything I knew about user research instead of focusing in on the task the interviewer gave me. I knew I had not done my best at interview so was not surprised not to get an offer.

    The post-interview feedback I got was odd though as it said although I had UX knowledge required they were looking for somebody with more experience in the "product world". As I hadn't been asked anything about my work experience during the interview it did make me wonder why they had not established from my CV that I did not have the particular work experience they required prior to interview, during the initial screening. Overall an odd experience. Decent interview but bad comms from recruiter.

    Facebook seems like a great place to be UX researcher so good luck to others trying!

    Interview Questions

    • How would you find out more about why users were only using an app once and not returning.   Answer Question

  7. Helpful (4)  

    User Experience Researcher Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 12+ months. I interviewed at Facebook.

    Interview

    I was referred by an employee. I had a phone-screen interview with a recruiter that went very well. She said she wanted to move me to the next step. But then, she didn't get back to me about it. I followed up several times, even running into her at an event three months later where, without being prompted, she said, "oh, right, I need to get back to you." She never did follow up. It wasn't until almost a year later when I decided to email her again that I got the "you didn't have the experience we were looking for" reply. How disrespectful to give candidates the silent treatment instead of being forthcoming.

    Interview Questions


  8.  

    User Experience Researcher Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at Facebook (New York, NY) in March 2016.

    Interview

    A recruiter first contacted me after submitting my application via an internal referral. Chatted with recruiter for 40 mins re. my experience and questions for the job. Was very thorough. Then 3 weeks later a face to face video interview was scheduled to assess my technical skills. The interviewer was very efficient and professional. During the video interview, all questions were behavioral and technical, none touched on my past experience.

    Interview Questions

    • What is your favorite site or app besides Facebook and why?   Answer Question

  9. Helpful (7)  

    User Experience Researcher Interview

    Anonymous Interview Candidate in Menlo Park, CA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at Facebook (Menlo Park, CA) in April 2016.

    Interview

    I met a recruiter at a conference and I submitted my resume directly to them. A month later I had my first phone interview with one of the hiring managers at their HQ in Menlo Park. The interview was about 30 minutes and consisted of questions about why I want to work at FB, what my research interests are, and what research methods I use. I was also asked what I might want to work on at FB. A few weeks later I had a video interview with one of the UX researchers in Menlo where they asked me to pick a product, identify a UX problem, and describe how I would conduct research. A couple of weeks later I was told that I had made it to the final round of interviews which consisted of going on site to Menlo Park. Part of the final round involved getting a research problem 48 hours before the interview that I needed to prepare a talk on how I would design the research. On site I was there from 9am to 3pm, where I gave my talk, answered questions about my research design, and then had four seperate ~40 minute interviews. Questions in the individual interviews addressed my research interests, my interests in broader current issues around UX and communication technology, and personal working style and collaboration style. Everyone was really nice, the campus is an amazing place to visit, and the food was excellent.


  10. Helpful (14)  

    User Experience Researcher Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 5 days. I interviewed at Facebook (San Francisco, CA).

    Interview

    There was a phone screen with the recruiter then a couple days later I had a video conference with a researcher at facebook.

    The recruiter gave me a lot of great information about what to expect from the process, which was pretty accurate for the stage I got to. The recruiter read off a list of research methods and asked me to indicate my level of knowledge for each. The recruiter mentioned it was important I be honest about how confident I feel with each method. That statement made me start questioning my competency on some of the methods I'm not as strong in, when in reality I am an expert in all of them. I feel like the way the recruiter asked the question was meant for the candidate to second-guess their competency.

    The video conference with the researcher was a little nerve-wracking and also messed with my head. I have several years of research experience, but the researcher asked me two hypothetical questions (which I wasn't expect to be asked until onsite interview stage) and while I was answering how I would solve a research scenario, the researcher kept a straight-face and probed with follow up questions that made me feel like I was answering incorrectly which of course made me feel less confident about my answers and I'm sure that came across in the interview.

    I should mention this was my first interview in over two years and I was a little nervous, so this could be why I didn't do as well as I thought I would. I have interviewed at Google for a user researcher position and wasn't asked hypotheticals until I was onsite. I was allowed to work on the white board and had more time to answer them. I was surprised to get these types of research scenarios in a phone interview. That's the main reason why I think it was difficult.

    Interview Questions

    • Think of your favorite app. How would you go about studying decreased engagement for that app? What would you tell PMs about why you chose that research method?   1 Answer

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