Fairmont Hotels & Resorts Interview Questions | Glassdoor

Fairmont Hotels & Resorts Interview Questions

Updated Mar 17, 2017
113 Interview Reviews

Interview Experience

Interview Experience
71%
16%
12%

Getting an Interview

Getting an Interview
67%
12%
11%
5
2
1
1

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Filter

Sort: Popular Date Difficulty

Filter

Sort: Popular Date Difficulty
  1.  

    Guest Service Agent Interview

    Anonymous Employee in Boston, MA
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    The first step to the interview process was a phone screen 1:1. The next step in the interview process was a meeting in person with the hiring manager and human resources.

    Interview Questions

  2.  

    Front Desk Agent Interview

    Anonymous Employee in Del Mar, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Fairmont Hotels & Resorts (Del Mar, CA) in October 2016.

    Interview

    I applied and got a call three days later for an interview. During the interview that took 2 hours, I met and talked with three different individuals. They were very nice individuals. At the end of the interview they offered me a position I didn't apply to PBX operator, they said they saw potential in me, but I was not ready for the front desk.

    Interview Questions

    • Name one time you sacrificed something for a co-worker.   Answer Question
  3. Helpful (1)  

    Housekeeping Attendant Interview

    Anonymous Employee in Pittsburgh, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Fairmont Hotels & Resorts (Pittsburgh, PA) in September 2016.

    Interview

    Standard array of questions off of a pre-made template. The first round of interviews was conducted by the department head and then a second structured interview was conducted by a representative from human resources. Lastly, I was met by the director of operations and the general manager is a fa r less structured interview. The last was meant more to gauge personality and suitability I imagine.

    Interview Questions

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (8)  

    Front Desk Agent Interview

    Anonymous Interview Candidate in Berkeley, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Fairmont Hotels & Resorts (Berkeley, CA) in June 2016.

    Interview

    I applied for the position online. A day later, I received an email inviting me to complete an online assessment. Most of the question were behavioral questions. It was a fairly easy assessment but took quite some time because it was 155 questions long.

    Two days after completing the assessment, I received a phone call from one of the managers inviting me to a face to face interview. The manager was very kind and made me feel right at home. I think it went well and I am hoping to hear back soon!

    Interview Questions

    • Name a time where you dealt with a difficult customer?   Answer Question
  6.  

    Catering Sales Coordinator Interview

    Anonymous Interview Candidate in Washington, DC
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Fairmont Hotels & Resorts (Washington, DC) in June 2016.

    Interview

    After you apply online, there is a questionnaire that must be filled out that takes 30-45 minutes. It asks the same questions in different manners to be sure you are consistent with your responses. About a week after I applied, they emailed me to schedule a brief phone interview. A few days after my phone interview I had an in person interview with two staff members. I was called the next day to come in for a final interview the following week. The final interview was with a panel of four, including an HR rep. The staff interviewing was absolutely lovely, but the interview was not conversational and felt very unnatural because it seemed that they had to follow a very specific list of questions in a certain order. There were several times they would ask me a question that was on there "list" that I had already answered. They would read the question and then realize I had already answered the question and ask me for another example, so make sure you have multiple answers for all the standard interview questions!

    Interview Questions

    • What do you know about the company? Why do you want to work for the company? What do you know about this position?   Answer Question
  7.  

    Line Cook III Interview

    Anonymous Employee in San Diego, CA
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Fairmont Hotels & Resorts (San Diego, CA) in June 2016.

    Interview

    The interview process took about 4-5 hours. I spent most of the time waiting, and about 10-30min with the different management. I met with HR, the chef, food and beverage director, and finally the general manager. They then had me come back and sign new hire papers 2 days later followed by a drug test.

    Interview Questions

    • How long I planned on staying, because they have a high turn-over rate.   Answer Question
  8.  

    Overnight Security Officer Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 5 days. I interviewed at Fairmont Hotels & Resorts (Seattle, WA).

    Interview

    A very straight forward interview about experience and career goals. Was referred to position by a friend who was working in a different department. Interviewed with potential team lead then with HR Manager.

    Interview Questions

    • Describe a time you went above and beyond the call of duty to assist a customer or guest.   Answer Question
  9. Helpful (1)  

    Administrative Assistant Property Operations Interview

    Anonymous Interview Candidate in Washington, DC
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. The process took 3 weeks. I interviewed at Fairmont Hotels & Resorts (Washington, DC) in February 2016.

    Interview

    Applied on company website. Shortly thereafter received request for phone-screening. Interviewer kept cancelling and rescheduling phone-appointment for on-and-off 2-weeks ...finally offered invitation to property for face-to-face interview. Got there and was met with panel of (2) - HR/Lead Engineer. For all the hassle of waiting to interview, never hear a word back, let alone from a high-end hotel -- is aggravating. No courtesy and some professionalism.

    Interview Questions

  10.  

    SPA Assistant Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 3 weeks. I interviewed at Fairmont Hotels & Resorts (Chicago, IL) in January 2016.

    Interview

    I first got in touch with someone from the Guest Service department and asked to meet with them for a general discussion/information session. They directed me to the Spa department, which was hiring, I applied for a position, and one week later I had my first interview with the Spa Director. After that, I interviewed with HR and with the Operations Director, and then I underwent a drug test, background check, and supplied two references (whom the HR director actually called and talked to). It was a very thorough process, and a bit lengthy, but the interviews were the enjoyable part.

    Interview Questions

    • 1) Why was I interested in working in a Spa, and did I like Spa culture?

      2) Why the Fairmont?

      3) What applicable experience did I have?

      4) Would I be open to a varied and changing schedule?  
      Answer Question
  11.  

    General Cook Interview

    Anonymous Employee in Honolulu, HI
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 4 days. I interviewed at Fairmont Hotels & Resorts (Honolulu, HI) in January 2016.

    Interview

    First stage involves a behaviour assessment that measure honesty, integrity and leadership marks. Questions require strongly agree/disagree answers. If you don't pass this assessment, you won't hear back from them (or be passed on to the next phase, the 1:1). The assessment results stay on your record, so if you fail, you'll have a difficult time ever getting in the door.

    Interview Questions

    • Second phase, if you pass the behaviour assessment, involves situational questions... "tell me about a time that you...."   Answer Question
Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.