Family Video Customer Service Representative Interview Questions | Glassdoor

Family Video Customer Service Representative Interview Questions

Updated May 10, 2017
54 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Burton, MI
No Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2+ weeks. I interviewed at Family Video (Burton, MI) in December 2014.

Interview

I applied online and got a call a week later to schedule an interview. I arrived 15 minutes early (just to be safe) and I had to walk around the store for a bit before she was ready to do the interview. When she was finally ready I was surprised to see that another girl was going to be present for the interview. It didn't bother me though as they both seemed nice. We went into one of the movie isles and began the very informal interview. I was asked why I wanted to work there, what my favorite movie was, what my former jobs were, if I was currently employed, what I was going to school for, and what else I liked to do besides watching movies. I also asked both women a few questions. Everything seemed to go great. They were very friendly and said they had a few more interviews and would be doing callbacks later in the day. Contrary to how I felt the interview went, I did not receive a call later that day (or the next). As I said, everything seemed great (friendly conversation with lots of laughs) so I'm not sure why I didn't get a call. It would have been nice to get a call even if they weren't continuing the hiring process just so I could know. This was my second interview with Family Video (the first being several years ago) and even though they were very simple and laid-back, I have to say that I'm disappointed with both experiences overall.

Interview Questions

  • They were all very simple and personal questions. Nothing difficult.   Answer Question

Other Interview Reviews for Family Video

  1. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Family Video.

    Interview

    Online or in store application. Interview is only about 15 minutes long, if you are liked you will be asked to take a test. After passing the test you meet with a district manager who will most likely approve and finalize the hiring process.

    Interview Questions

    • There is a test that you must pass to be hired for this position. It contains a decent amount of math, correcting spelling errors, alphabetizing, and other skills that are used regularly in the position. If you are just awful at math and cannot do long division, percentages, or fractions under pressure (test is timed and not taken in a quiet environment) than do not bother applying.   Answer Question

    Negotiation

    There is zero negotiation until after 30 days of employment.


  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Saint Louis, MO
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Family Video (Saint Louis, MO) in July 2014.

    Interview

    Went into store and filled out an application and then was scheduled for an interview later that week. 2 days later had the interview. It lasted about 10-15 minutes. I was asked about my customer service skills and why I wanted to work for them. It seemed like I really hit it off with the manager. I was told that I would be called by 5pm the next day if they were interested in me. I was also told that the next step would be an assessment and interview with district manager.

    Interview Questions

    • Just behavior questions inquiring about how you handle customers   Answer Question

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Mount Pleasant, MI
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied in-person. The process took a week. I interviewed at Family Video (Mount Pleasant, MI) in July 2014.

    Interview

    There is a group interview followed by a somewhat difficult clerical test. If you pass that, you earn an interview with the manager and if the manager likes you, you get an interview with the district manager. The clerical test has 8 sections which are made up of math, story problems, spelling, alphabetizing, and reading. Each section is also timed. You must pass the test with around 70% to get the manager interview.

    Interview Questions


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  5.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Family Video.

    Interview

    Interview, super ridiculous test, and then another interview.....all on different days. Then wait 2 weeks to find out if you are hired, call them yourself to see if you are hired, find out you are hired and they want you, but not till next week, train for 4 hours, they forget you exists for a couple weeks and you forget what u learned, come back in after they finally call you, get treated like crap by manager and other employee........terrible experience, cannot wait for my next shift :( and all this for a minimum wage job.

    Interview Questions

    • No difficult questions during interview but be aware they are looking for personality, not movie buffs.   Answer Question

    Negotiation

    None.....you get what you get


  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Youngstown, OH
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through other source. The process took 3 weeks. I interviewed at Family Video (Youngstown, OH) in June 2014.

    Interview

    My first interview was at the front checkout desk, was very simple and easy. I was invited to take a "test" that was said to contain some math. When I arrived to take the test I was sat down in the open amongst the customers browsing and was timed for each section about 4-5 minutes. Most of the questions on the test are not overtly difficult but virtually needless in comparison to the needed so-called skill set to checkout videos. I passed the test and was offered a 2nd interview which I thought was tentative to being hired. The interview was given out in front of the store, which is a strange venue to say the least to conduct any interview. It went well, the majority of the subject matter was based on my experiences and what I thought about family video and why I would like to work there. The process in general was pretty unprofessional which is ironic because of the test involved. I awaited for a call for a week and contacted the store myself. Was told ,'you were not mentioned to me, so he must be persuing another candidate..." I have an Associates degree in IT, I'm working on my business management degree and I'm very outgoing and personable. I was a referral also so... If I can't land the job, what the hell do they want? Come on...

    Interview Questions

    • Why do you think you want to work for Family Video?   1 Answer

  7.  

    Customer Service Representative Interview

    Anonymous Employee in Springfield, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 days. I interviewed at Family Video (Springfield, MO) in May 2014.

    Interview

    After you fill out an application, she/he will call you within a day of turning it in. You'll then have to take a test which is testing your knowledge on basic information. Such as vocabulary, math, and problem solving. If you pass the test then you get the final interview with the district manager.

    Interview Questions


  8.  

    Customer Service Representative Interview

    Anonymous Employee in Columbus, NE
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. The process took a week. I interviewed at Family Video (Columbus, NE).

    Interview

    After filling out an application you are scheduled to take a general knowledge test, brush up on your high school exams, then you interview with the district manager.

    Interview Questions

    • If they bring up what media you watch.   1 Answer

    Negotiation

    There was none, they told me I will work around 20 hours a week (which is really 10 or less) and felt proud that they offered more than minimum wage ($8, I'm rich)


  9.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied online. The process took 3 weeks. I interviewed at Family Video.

    Interview

    Two interviews with the store manager and the district manager and a math test in between the two interviews

    Interview Questions


  10.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Family Video in March 2014.

    Interview

    I applied online via the site directly (they were not advertising that they were hiring) and received a call within a day or two! The initial interview was with the Store Manager in the Game Room of the store. She asked me only a handful of questions like "Tell me about yourself.", "What do you do in your free time?" and your answers kind of direct what they ask next. The first interview was all based on character. At the end of the interview, the store manager immediately scheduled me for a Pre-Employment test the following day. This test is honestly fairly difficult!! It consisted of somewhere around 8 parts and dealt with math, story problems, spelling, alphabetizing, catching errors in number and letter strings and speed. Each section of the test is timed. If you pass this test, you will get a call within a day or two and will be scheduled to meet with the District Manager in the store with another manager also (for me it was the same manager that administered my test). This interview is similar but you obviously need to win over the DM as he makes all final decisions. I was told I would know after two days but did not receive a call, so I called the Store Manager and told her I was just following up on the status of my interviews and she called the DM and returned my call with a job offer that day.

    Interview Questions

    • Most all questions are based on character, customer service experience or skills, and how you would deal with customers. The company is very customer service oriented and is looking for social, positive and independent people.   Answer Question

    Negotiation

    I did not try to negotiate as I needed a job regardless. However, the DM gave me several opportunites to ask and I think they are willing to negotiate to some extent.


See What Family Video Employees Are Saying

Star Star Star Star Star   Former Anonymous Employee in Olathe, KS

Pros: “Get to work with movies and games and costumers are often very fun.”“Get to work with movies and games and costumers are often very fun.” – Full Review

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