Fannie Mae Customer Support Specialist Interview Questions | Glassdoor

Fannie Mae Customer Support Specialist Interview Questions

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Customer Support Specialist Interview

Anonymous Employee in Washington, DC
Accepted Offer
Negative Experience
Average Interview

Application

I applied online. The process took 2 weeks. I interviewed at Fannie Mae (Washington, DC) in March 2012.

Interview

There is only one phone interview and one in person interview with a panel of 2 possibly 3. Fairly easy general based questions about your resume. Mainly looking for mortgage/customer service background. Looking for excellent verbal and written communication skills. Possible writing/typing test.

Interview Questions

  • Situational questions, very easy interview just study your resume. Be prepared to answer this question..... "Sell me yourself, why should you have this position"   Answer Question

Negotiation

Only negotiate about 1k more than 51K or they'll offer it the next candidate.

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