Farmers Insurance Group Auto Claims Representative Interview Questions | Glassdoor

Farmers Insurance Group Auto Claims Representative Interview Questions

6 Interview Reviews

Experience

Experience
66%
33%
0%

Getting an Interview

Getting an Interview
100%

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy

6 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty

 

Auto Claims Representative Interview

Anonymous Interview Candidate in Grand Prairie, TX
No Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Farmers Insurance Group (Grand Prairie, TX) in July 2015.

Interview

Applied online, about a week later I received an call, which I missed, and then an email requesting a phone interview after which I got another email saying I was moving forward and asking me to review the online video for the position. I was also supposed to describe "something significant you‘ve accomplished in the area of exceeding customer service expectations" and email it back. I got an interview date and a request to do a personality test. I interviewed with 2 managers and a supervisor. Normal STAR based questions after which they left me in the room for a brief minute while they conferred and then came back and told me they would get back to me by the next week.

Interview Questions

Other Interview Reviews for Farmers Insurance Group

  1.  

    Auto Claims Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience

    Application

    I applied online. The process took 3 weeks. I interviewed at Farmers Insurance Group.

    Interview

    Applied online. Next day received email to schedule interview by phone with recruiter. Received email for personality test. Got call from branch and was interviewed by phone again by a supervisor but was not ready for interview.

    Interview Questions


  2.  

    Auto Claims Representative Interview

    Anonymous Interview Candidate in Martinez, CA
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Farmers Insurance Group (Martinez, CA) in January 2012.

    Interview

    I applied online and was contacted by a recruiter within two weeks. She sent me a personality test and an intelligence test that consisted of math and English skills. After passing that, a phone interview with the recruiter was done. Farmers Insurance uses behavioral based interviews, so come prepared with specific stories about your background. After the phone interview I had a panel interview with three managers. Average interview. I was scheduled for a ride along, which showed me a lot about the position.

    Interview Questions

    • Tell me about a time where you had to persuade an angry customer to accept your recommendation.   Answer Question

    Reasons for Declining

    The type of work was not for me.

  3.  

    Auto Claims Representative Interview

    Anonymous Employee in La Mirada, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 2+ weeks. I interviewed at Farmers Insurance Group (La Mirada, CA) in March 2008.

    Interview

    The first phase was a phone interview and was asked customer service questions, and why the position interested me. I was then told that there would be an in person interview set up at the field office, when it took longer than expected, I went in unannounced and was given an interview right away by the claims manager and a supervisor. I was called back that same day and offered the Claims position. The following week I came in to take an intelligence and skills test which was easy for me. After passing that, the last step is to take a physical where I was given a drug test as well.

    Interview Questions

    • What you tell an insured who was being charged for a car wash when vehicle was being delivered?   1 Answer
    • Tell us about yourself?   1 Answer

    Negotiation

    With no experience in the field, i was pretty much offered the starting minimum which wasn't too bad.


  4.  

    Auto Claims Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    The process took 3 weeks. I interviewed at Farmers Insurance Group in June 2011.

    Interview

    Be familiar with STAR question process

    Interview Questions

    • How would you define policy and procedure? Are they the same?   Answer Question
    • Have you ever had a conflict with a coworker? Explain what happened?   Answer Question

  5.  

    Auto Claims Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Farmers Insurance Group in January 2011.

    Interview

    process was fairly smooth and straight forward

    Interview Questions

    Negotiation

    no negotiation


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.