Farmers Insurance Group Field Claims Representative Interview Questions | Glassdoor

Farmers Insurance Group Field Claims Representative Interview Questions

Interviews at Farmers Insurance Group

12 Interview Reviews

Experience

Experience
92%
0%
8%

Getting an Interview

Getting an Interview
83%
17%

Difficulty

3.4
Average

Difficulty

Hard
Average
Easy

 

Field Claims Representative Interview

Anonymous Employee in Seattle, WA
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 3 weeks. I interviewed at Farmers Insurance Group (Seattle, WA) in November 2013.

Interview

A lot of behaviorally-based interview questions. Solo interview then a panel interview. Lots of 'behavior-based questions' such as 'Tell us about a time when you (helped a difficult customer, tried and failed at something, etc. etc.)

Interview Questions

  • Tell us about a time when you had to deal with a difficult customer.   Answer Question

Other Interview Reviews for Farmers Insurance Group

  1.  

    Field Claims Representative Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Farmers Insurance Group (Los Angeles, CA) in July 2017.

    Interview

    Was contacted by email to schedule a phone interview. The phone interview was an inquiry regarding my background and a lot of information regarding the position, the pay and the training involved.

    Interview Questions

    • Name a time when you disagreed about criticism and supervisor gave you and how did you negotiate?   1 Answer

  2. Helpful (3)  

    Field Claims Representative Interview

    Anonymous Employee in Plano, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Farmers Insurance Group (Plano, TX) in March 2017.

    Interview

    Applied in March 2017. Phone interview at the end of March lasted about 15 minutes. A few days later received an email for an in person interview. Interviewed twice the following week and then offered a position about four days later.

    Interview Questions

    • Describe a time when you had to make a difficult decision and what was the outcome.   Answer Question
  3. Helpful (1)  

    Field Claims Representative Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Farmers Insurance Group (Dallas, TX) in July 2016.

    Interview

    Applied online.
    Phone interview w/ recruiter roughly 1 week later.
    Initial position had filled. Reached out to recruiter for possible future opportunities. Heard back from recruiter after roughly 1 week with other opportunities to apply for.
    Applied and got called roughly week later for in office interview.
    Panel interview.
    If pass initial panel interview, moved to desk shadow with current employer for 30-45 min.
    Final panel interview, new interviewers.
    All in all took roughly 3 hours.

    Received offer by phone roughly 4-5 days later.

    Interview Questions

    Negotiation

    Received job offer and salary offer by phone, happily accepted. No negotiation


  4.  

    Field Claims Representative Interview

    Anonymous Employee in Kansas City, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Farmers Insurance Group (Kansas City, MO) in January 2019.

    Interview

    Several steps:
    1. HR recruiter
    1a Personality profile questions
    1b Skill assessment
    2. Hiring manager
    3. Hiring supervisor panel-I think there were three supervisors on the line
    4. Job offer from a member of HR

    Interview Questions

    • Tell us about a time when you had to deal with a difficult/angry customer.   1 Answer

  5. Helpful (1)  

    Field Claims Representative Interview

    Anonymous Employee in Olathe, KS
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Farmers Insurance Group (Olathe, KS) in July 2012.

    Interview

    You first have a behavior based phone interview with a recruiter.
    The second interview is in front of a panel usually three to seven individuals. This interview is also behavioral based.
    The interviewing process usually takes several weeks.

    Interview Questions

    • Name three qualities of a leader and tell us a specific example of when you demonstrated each of those traits.   Answer Question

  6. Helpful (3)  

    Field Claims Representative Interview

    Anonymous Interview Candidate in Philadelphia, PA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Farmers Insurance Group (Philadelphia, PA) in April 2015.

    Interview

    applied online, then I took a 2 hour test, just had a panel interview. The questions were behavioral based. The recruiters were very thorough , I am waiting for a call back. I think there is one more round of interviews.

    Interview Questions


  7. Helpful (2)  

    Field Claims Representative Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Farmers Insurance Group (Houston, TX) in April 2015.

    Interview

    I applied online. Contacted by HR, who first sent two assessment tests. Once completed, set up a phone conversation where I received more detail about the position, then proceeded with a phone interview/screen. A week later I received a call from supervisors and set up in person interview. Had a lengthy bbi interview with them. Called back for field experience and met with management. Received offer. Very professional, understanding, and knowledgeable staff.

    Interview Questions

    Negotiation

    Do your research before you negotiate. Throwing something outlandish out there can sometimes hurt you. Provide valuable facts about your worth. See what they can do.

  8. Helpful (4)  

    Field Claims Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Farmers Insurance Group in January 2014.

    Interview

    Applied online. received email to complete a math and verbal test. Received call from HR and answered a few questions. Was then invited to interview in a mass interview in PA. After mass interview, was invited to ride along with another field adjuster to get to the know the position and company.

    Interview Questions

    • nothing out of the ordinary. they had questions on my prior experience as an adjuster, how did i deal with a difficult situation, pretty straightforward as long as you give examples.   Answer Question

    Reasons for Declining

    did not feel the company have a lot of career advancement opportunities based on discussion with employee and online research. also had more lucrative position than one interviewed for.


  9. Helpful (1)  

    Field Claims Representative Interview

    Anonymous Employee in Oklahoma City, OK
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Farmers Insurance Group (Oklahoma City, OK) in February 2010.

    Interview

    The interviews are behavior based interviews. The final interview is conducted with 3 supervisors with a set list of questions they will ask, then they will follow up each answer. They each grade your answers and then add up the scores to determine if you are hired.

    Interview Questions

    • Name a time when you had a tough customer and how did you deal with them?   Answer Question
    • What did you enjoy best from your previous job? and what was the worst?   Answer Question

    Negotiation

    I was unable to negotiate, they said it was take it or leave it.


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