Farmers Insurance Group Claims Representative Interview Questions | Glassdoor

Farmers Insurance Group Claims Representative Interview Questions

Updated Apr 7, 2017
120 Interview Reviews

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  1. Helpful (1)  

    Field Claims Representative Interview

    Anonymous Employee in Plano, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Farmers Insurance Group (Plano, TX) in March 2017.

    Interview

    Applied in March 2017. Phone interview at the end of March lasted about 15 minutes. A few days later received an email for an in person interview. Interviewed twice the following week and then offered a position about four days later.

    Interview Questions

    • Describe a time when you had to make a difficult decision and what was the outcome.   Answer Question

  2.  

    Liability Claims Representative Interview

    Anonymous Employee in Roswell, GA
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 2 weeks. I interviewed at Farmers Insurance Group (Roswell, GA) in March 2017.

    Interview

    Interview was very informal. Its was more like a meet and greet with questions about your experiences. Its was a group panel interview with three supervisor. Then i was invited to interview with the section manager.

    Interview Questions

    • Tell me a little bit about yourslef?   1 Answer

  3.  

    Office Claims Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 days. I interviewed at Farmers Insurance Group (Phoenix, AZ) in March 2017.

    Interview

    The interview process was pretty straight forward and short. They asked a few behavioral questions and did a tour. I received an offer letter within two days after my Interview. I started training the following week.

    Interview Questions

    • They asked how I reacted in certain situations in the past when dealing with customers and the outcome of the situation.   Answer Question

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  5. Helpful (1)  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in San Jose, CA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Farmers Insurance Group (San Jose, CA) in February 2017.

    Interview

    Applied online, got a called back for a phone screening. That was easy, just went over the position and a couple of behavioral questions. They called me for an in person interview a week later. First part is a panel interview, everyone was super nice and I thought it went well. They will ask behavioral questions and want detailed examples in response. Next was a ride along with a claims adjuster. It took an hour, the girl was really nice although I could see the work environment was more of a call center and I guess it gets stressful at times. After an hour with her I met with the manager. He was very nice but I could tell almost right away he didn't like me. Totally my fault, I was tired and my responses were vague at that point. They gave me a little case study to see how you analyze a situation. I wasn't prepared for that. The questions were about an accident and who did you think was at fault, etc. This part was a bit hard for me. Then they hand me a laptop and asked me to type some answers, I totally blew this part of the interview. By then I was sure I wasn't going to get it. Overall it was a nice experience to learn, they were all super nice. Just wish I had been better prepared!

    Interview Questions

    • Tell me a time you came second or third and how you handled it?   Answer Question

  6.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Houston, TX
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Farmers Insurance Group (Houston, TX) in January 2017.

    Interview

    It was over the phone and very professional. They asked more questions about the job and company rather than personal questions so study up. The lady interviewing was very nice and patient.

    Interview Questions


  7.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at Farmers Insurance Group (New York, NY) in January 2017.

    Interview

    Phone interview was approx 30-40 mins. Basic behavioral questions. Asked about current role and why I was looking to leave. It's been over a month and I haven't heard anything. Job status on their site still says "under consideration".

    Interview Questions

    • Describe a time when you had to deal with a difficult customer   Answer Question

  8.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Arlington, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Farmers Insurance Group (Arlington, TX) in October 2016.

    Interview

    First you are called for a phone interview, a week later if you passed the phone interview you are sent a email for a in person interview. The in person Interview process consists of all behavioral questions. I answered all the STAR questions using real situations that i experienced. I thought i did really good and was told they would make a decision within 1-2 weeks, however i received the generic "we found a better fit candidate" email 2 days later.

    Interview Questions

    • how would you handle a disagreement with your supervisor   Answer Question

  9. Helpful (1)  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in Arlington, TX
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 4+ weeks. I interviewed at Farmers Insurance Group (Arlington, TX) in September 2016.

    Interview

    Great initial contact with California recruiter. He was very informative, prompt and patient. I was selected for the mass interview (10 candidates) 6 of them did not make it to the 2nd interview. First interview (3 interviewers) consisted of behavioral situations in previous workplaces. After surviving the 1st round, desk observation was the next step (sitting with representatives to get a feel of everyday job). Required to write an essay about what would be challenging to you and what you plan to do to overcome the obstacle. 2nd interview was a bit intense. Didn't really care for the management selected to interview me. Both interviewers were rather rude and unprofessional.

    Interview Questions

    • Have you ever work a position where you had to tell a client NO and were you comfortable with it?   1 Answer

  10. Helpful (9)  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in San Jose, CA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Farmers Insurance Group (San Jose, CA).

    Interview

    This is the MOST UNPROFESSIONAL GROUP OF MANAGEMENT I have ever dealt with !!!!!!!!!
    First of all, just on the initial phone interview and questionnaire set up, they did not email the questionnaire that they said they would email me. I passed the first face-to-face interview. On the second interview, they will have you sit with a Liability Claims Representative so that you can observe how they do things there. The San Jose (California) Claims Adjusters are sitting so close to each other in 2 rows that you can hear all of them talking at the same time. REALLY POOR SET UP !!!!!!!!! It would make me feel like a rat in a cage working there. Then, when it was time for my second face-to-face interview with the management, they were NOT ON TIME and had me wait for more than half an hour. SO UNPROFESSIONAL AND INCONSIDERATE !!!!!!!!!!! It seems like the supervisor and manager who interviewed me for the second face-to-face interview were having a power trip with their facial expressions and tone. I can just imagine how hellish it would have been if I ended up working there !!!!!!!!!


  11. Helpful (2)  

    Auto Physical Damage Claims Representative Interview

    Anonymous Interview Candidate in Arlington, TX
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Farmers Insurance Group (Arlington, TX) in July 2016.

    Interview

    Very strange and awkward interview with 2 "auto claims supervisors" at the Arlington TX claims office. Both seemed very nervous and insecure, like they have never interviewed a person before. They asked scripted questions from a worksheet and offered zero feedback, very robotic.

    Interview Questions

    • Name a time when you disagreed with a managers feedback?
      Describe a time when you went above and beyond for a customer.
      Tell us about a time when you overcame a obstacle in the workplace.
      Tell us about a time you had a deadline and how did you prioritize the work?  
      Answer Question

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