FedEx Office Interview Questions | Glassdoor

FedEx Office Interview Questions

Updated Aug 5, 2017
299 Interview Reviews

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  1.  

    Center Consultant Interview

    Anonymous Employee in San Diego, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at FedEx Office (San Diego, CA) in December 2015.

    Interview

    Simple questions just ask questions afterwards after job. For the most part it is a laxed interview just be very professional. Make sure you smile majority of the time and just be honest .

    Interview Questions

    • why did you apply to FedEx ?
      Do you know about the purple promise ?   Answer Question

  2.  

    Center Consultant Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at FedEx Office (Los Angeles, CA) in December 2015.

    Interview

    Applied to one location and went in for an interview. Didn't get the job. Same day applied to a different location. Two days later received an email to set an interview. Completed that interview and was sent to a second interview a few days later. You've most likely got the job if you go to the second interview. Not all center managers do two interviews and some might hire on the spot.

    Interview Questions

    • Tell me about a time where you were given a task to complete but wasn't able to do so, and how did you inform your boss.

      Tell me about a time you made a mistake. How did you resolve it?

      How likely are you to admit you made a mistake?

      Describe yourself and your work skills.

      How well do you respond to commands from management and other coworkers?

      Tell me about a time where you convinced a customer to purchase something they didn't come to purchase. (Or a time where you had to up-sell an item).

      What are the steps you would take to train someone under you?

      Do you have any skills with Microsoft or Adobe?

      Why are you a good fit for Fedex Office?

      What salary are you looking to start at?   1 Answer
  3.  

    Center Consultant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at FedEx Office.

    Interview

    I applied a week later I called and asked to speak with the store manager. When I spoke with her I asked if they were hiring she said yes and asked me my name and she will get back with me. Within the next week she scheduled and interview. I interviewed with the Asst. Manager first. Following a phone interview with the DM the following week.

    Interview Questions

    • Give an experience were you went above and beyond for a customer   Answer Question

  4.  

    Shipping Consultant Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at FedEx Office (Houston, TX) in October 2015.

    Interview

    I was basically asked about my previous employers. I was required to mention several situations, and how did I conduct them. I had to talk about how I would complete certain projects on time or if I wasn't how was it handled. It was two interviewers one was more experienced with the process, but I assume the other wasn't because it the person seemed a bit uneasy. It took about thirty minutes, but as soon as it was over I received a phone call for the position later that day.

    Interview Questions

    • If there is an individual who seemed impatient, and was rude. How would I treat the situation?   1 Answer

  5.  

    Center Consultant Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at FedEx Office (Houston, TX) in October 2015.

    Interview

    Multi stage process. The first was at the center I applied to. Then, I went to the largest store to meet with the hiring personnel. And then a 3rd interview with the district manager

    Interview Questions

    • If I would have a problem turning away a customer and how I would go about doing it   1 Answer

  6.  

    Center Consultant Interview

    Anonymous Employee in Riverside, CA
    Accepted Offer
    Neutral Experience

    Application

    I applied in-person. The process took 2 weeks. I interviewed at FedEx Office (Riverside, CA) in October 2015.

    Interview

    1st I had to submit my resume online and answer some personal character questions.
    2nd got a call back with minimal questions about my availability.
    3rd requested for a 1:1 interview by the assistant manager along with a supervisor.

    Interview Questions

    • If the store if packed with costumers what would you do?   Answer Question

  7. Helpful (9)  

    Customer Service Representative Interview

    Anonymous Employee in Marietta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at FedEx Office (Marietta, GA) in September 2015.

    Interview

    It is a 2 step interview process. The 1st is with the store manager and the 2nd is with the district manager. The interviews were a week apart. My interviews were actually not my best. I rambled and was caught off guard by 1 or 2 questions. However they look for personality and people that are customer service focused. The store manager and district manager were very nice. Go in smiling and you'll do great! Also dress professional.

    Interview Questions

    • What do you know about fedex office?

      What are 5 things customers look for when they come to fedex office or any retailer?

      Name a time you had to predict a future sale for a customer.

      Name a time you went above and beyond for a customer.

      Why do you want to work for fedex office?

      What are 2 of your weaknesses/strengths?

      How does your previous experience relate to the position you are applying for?   Answer Question
  8.  

    Lead Consultant Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at FedEx Office in September 2015.

    Interview

    I had two phone interviews and one face to face. The first phone interview was two questions, can you pass a drug test and can you pass a background check. The second was face to face it lasted for one hour. The asked what I knew about computers and Adobe products. How I handled angry customers. At the end they told me I would have one more interview a week later I was called and given a phone interview by Ed. He said they loved me in the interview and was offering the me the job we discussed schedules and pay. This was pending the drug test of course. I never got a chance to take the drug test because with in 30 minutes I received an email from letter saying they were going with someone else. I found this odd as well as unprofessional.,

    Interview Questions

    • In what priority do you handle the customers in your store   1 Answer

  9.  

    HRIS Systems Analyst Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at FedEx Office (Dallas, TX) in September 2015.

    Interview

    Initial phone screen with recruiter; initial phone interview with hiring manager, 2.5 hour multiple person in-person interview. People were very nice but the process took a very long time. This is probably representative of a large company.

    Interview Questions

    • Why did you leave your last company?   2 Answers

  10.  

    Retail Associate Interview

    Anonymous Employee in Newport News, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at FedEx Office (Newport News, VA) in September 2015.

    Interview

    I had to get a date for interview then go dress professional with I'd. They ask the hours I was available I said any I can work 7 days if needed how would I handle an out of control customers.

    Interview Questions

    • Would you go above and beyond   1 Answer

See What FedEx Office Employees Are Saying

StarStarStarStarStar     Current Anonymous Employee

Pros: “Growth, Stability, Brand recognition, work life balance”“Growth, Stability, Brand recognition, work life balance” – Full Review

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